Service Advocate

CVS Health

. Make inbound and outbound calls to members and providers to help obtain healthcare visits, screenings, vaccinations, and medication refills .

Posted 9/17/2026full-timeRemote • Pennsylvania • United StatesJuniorMid-Level💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in member outreach and education within a healthcare setting, utilizing strong communication and active listening skills to enhance member health outcomes. Capable of effectively navigating digital tools and maintaining accurate health records while adhering to production expectations.

Highest-signal resume keywords

Bilingual Or Multilingual ProficiencyExperience With HEDIS Screening Measures1+ Year Experience With High-Volume Calls2+ Years Experience In Call CenterMedical Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

High Computer LiteracyProficiency With Windows ApplicationsProficiency With Web-Based ApplicationsExperience With Behavior ChangeAccurate Documentation Skills

Soft Skills

Professional Communication SkillsActive Listening SkillsInterpersonal SkillsEmpathy

Tools & Technologies

Digital Communication ToolsHealth Records Systems

Certifications & Qualifications

Certified Nursing AssistantMedical Assistant

Industry Keywords

HealthcareMember OutreachStar Health OutcomesScreeningsVaccinationsMedication Refills

About the role

Key responsibilities & impact

Make inbound and outbound calls to members and providers to help obtain healthcare visits, screenings, vaccinations, and medication refills
Work through barriers that stand in the way of members’ good health
Deliver the best member experience through professional, empathetic conversations
Provide education to members to help them make good health decisions that improve their health
Accurately document conversations in members’ health records
Explain benefits for specific screenings and medications
Assist members and providers with important health services, medications, and resources to improve Star health outcomes

Requirements

What you’ll need

High computer literacy, including ability to troubleshoot issues
Proficiency with Windows and web-based applications and digital communication tools
Reliable high-speed internet connection of at least 50 Mbps
Suitable remote workspace
Hard-wired connectivity to computer required; DSL, satellite, and wireless broadband are not permitted
Bilingual or multilingual candidates heavily preferred
Experience with HEDIS screening measures preferred
Experience with behavior change preferred
1+ year of experience with production expectations or high-volume calls heavily preferred
2+ years’ experience with call center or outreach involving members/consumers
3+ years’ experience in a healthcare setting
Medical certification, such as certified nursing assistant or medical assistant
Professional communication skills
Strong active listening and interpersonal skills
High school diploma or G.E.D.

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting colleagues’ physical, emotional, and financial well-being, based on eligibility