Service Advocate, Operations

CVS Health

. Make inbound and outbound calls to members and providers regarding healthcare visits, screenings, vaccinations, and medication refills .

Posted 11/12/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $17 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare communication and member engagement, with a strong focus on delivering empathetic support and education to improve health outcomes. Proficient in documenting health records and navigating digital communication tools in a fast-paced environment.

Highest-signal resume keywords

Healthcare ExperienceCall Center ExperienceHEDIS Screening MeasuresBilingual CommunicationProfessional Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Health Record DocumentationBehavior Change TechniquesMember EducationHealth Services AssistanceBusiness Metrics Achievement

Soft Skills

EmpathyActive ListeningInterpersonal Skills

Tools & Technologies

Windows ApplicationsWeb-Based ApplicationsDigital Communication Tools

Certifications & Qualifications

Certified Nursing AssistantMedical Assistant

Industry Keywords

Healthcare VisitsScreeningsVaccinationsMedication RefillsStar Health Outcomes

About the role

Key responsibilities & impact

Make inbound and outbound calls to members and providers regarding healthcare visits, screenings, vaccinations, and medication refills
Work through barriers affecting members’ good health
Deliver the best member experience through professional, empathetic conversations
Educate members to help them make good health decisions
Accurately document conversations in members’ health records
Assist with important health services, medications, and resources to improve Star health outcomes
Escalate issues for resolution
Meet business metrics and goals while working efficiently in a fast-paced environment

Requirements

What you’ll need

2+ years’ experience with call center or outreach involving members/consumers
3+ years’ experience in a healthcare setting
Experience with HEDIS screening measures
Experience with behavior change
High School Diploma or G.E.D.
Bilingual or multilingual candidates heavily preferred
Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace
Hard wired connectivity to computer is required; DSL, satellite, and wireless broadband are not permitted
Medical certification is preferred (certified nursing assistant, medical assistant, etc.)
Proficiency with Windows and web-based applications and digital communication tools
Professional communication skills
Strong active listening and interpersonal skills
High computer literacy, including ability to troubleshoot issues

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
Full-time comprehensive benefits package, based on eligibility