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CVS Health

ServiceNow Scrum Master

CVS Health

. Lead Agile delivery for one or more ServiceNow teams by facilitating Scrum ceremonies, managing sprint execution, coordinating releases, and aligning work with product roadmaps and business priorities .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $83,430 - $203,940 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in leading Agile delivery for ServiceNow teams, facilitating Scrum ceremonies, and managing sprint execution while driving continuous improvement and efficiency. Proficient in coaching teams on Agile methodologies and leveraging performance metrics to enhance delivery outcomes.

Highest-signal resume keywords
Agile MethodologiesScrum Master ExperienceServiceNow Platform ImplementationAgile Management ToolsContinuous Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Agile DeliverySprint PlanningBacklog RefinementRelease PlanningDependency ManagementStakeholder EngagementPerformance MetricsProcess EnhancementsServiceNow Agile DevelopmentApplication Development Lifecycles
Soft Skills
CoachingMentoringFacilitationCommunicationProblem-Solving
Tools & Technologies
JiraRallyAzure DevOpsServiceNow Agile Development
Certifications & Qualifications
Certified Scrum Master (CSM)Professional Scrum Master (PSM)SAFe Scrum MasterSAFe AgilistServiceNow Certified System Administrator (CSA)
Industry Keywords
Scaled Agile Delivery FrameworksEnterprise Service ManagementComplex Matrixed EnvironmentOrganizational Change ManagementDelivery Execution

Tech Stack

Tools & technologies
AzureServiceNow

About the role

Key responsibilities & impact
  • Lead Agile delivery for one or more ServiceNow teams by facilitating Scrum ceremonies, managing sprint execution, coordinating releases, and aligning work with product roadmaps and business priorities
  • Partner with Product Owners, ServiceNow process owners, and stakeholders to refine and prioritize backlogs, translate epics and user stories into actionable work, establish sprint goals, and maintain delivery visibility
  • Coach and mentor teams on Agile, Scrum, Kanban, and Lean principles
  • Identify and remove delivery impediments, manage risks, dependencies, and RAID items, and use performance metrics to drive improvements
  • Implement process enhancements that increase efficiency, quality, and predictability
  • Serve as the primary communication and coordination point across development teams, engagement managers, stakeholders, and leadership
  • Provide transparent status reporting, facilitate decision-making, support change management, and promote shared ownership of business value delivery
  • Drive continuous improvement and help teams deliver high-quality ServiceNow solutions supporting enterprise business objectives

Requirements

What you’ll need
  • 5+ years serving as a Scrum Master supporting software development, platform engineering, or enterprise technology delivery teams utilizing Agile methodologies
  • 4+ years facilitating Agile delivery activities including sprint planning, backlog refinement, release planning, dependency management, stakeholder engagement, and continuous improvement initiatives
  • 3+ years supporting ServiceNow platform implementations, enhancements, or product delivery teams across enterprise environments
  • 2+ years leveraging Agile management tools such as Jira, Rally, Azure DevOps, or ServiceNow Agile Development
  • 1+ year driving cross-functional collaboration, risk and impediment resolution, organizational change management, and delivery execution within a complex matrixed environment
  • Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
  • Preferred certifications include Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master, SAFe Agilist, or comparable Agile certification
  • ServiceNow Certified System Administrator (CSA) or other ServiceNow platform certifications preferred
  • Experience supporting scaled Agile delivery frameworks such as SAFe or LeSS preferred
  • Working knowledge of ServiceNow platform capabilities, application development lifecycles, enterprise service management processes, and ServiceNow Agile Development
  • Ability to coach high-performing teams, facilitate organizational change, resolve complex delivery challenges, influence stakeholder decision-making, and drive continuous improvement through data-driven insights and team performance metrics
  • Preferred candidates are based on the East Coast or Midwest and support EST/CST business hours

Benefits

Comp & perks
  • CVS Health bonus, commission or short-term incentive program in addition to base pay range
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Other resources supporting physical, emotional, and financial well-being