Specialty Operations Process Improvement Manager

CVS Health

. Lead and support process and performance improvement projects within Specialty Pharmacy .

Posted 11/3/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSenior💰 $60,300 - $132,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Lean Six Sigma methodologies, including DMAIC and Kaizen, to drive operational improvements and enhance performance metrics. Proficient in data analysis and project management, with a strong ability to facilitate cross-functional teams and deliver actionable solutions.

Highest-signal resume keywords

Lean Six Sigma Green BeltProject ManagementData AnalysisOperational ImprovementCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lean Six SigmaDMAICKaizenProcess MappingData SynthesisQuantitative AnalysisQualitative AnalysisExcelMinitabSQL

Soft Skills

FacilitationCommunicationPresentationProblem-SolvingCollaboration

Tools & Technologies

MinitabSQLPythonR

Certifications & Qualifications

Lean Six Sigma Green BeltLean Six Sigma Black Belt

Industry Keywords

Specialty PharmacyOperational EfficiencyCustomer ExperiencePerformance MeasurementCall CenterCustomer ServiceFront-End PharmacyBack-End PharmacyTransportationLogistics

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Lead and support process and performance improvement projects within Specialty Pharmacy
Conduct business process reviews of front-end and back-end pharmacy operations
Improve operational efficiency, quality, customer experience, and financial performance
Drive improvement in colleague performance across metrics such as call quality and net promoter score
Lead operational improvement efforts and project management activities
Facilitate cross-functional teams to solve challenging issues and identify improvement opportunities
Process quantitative and qualitative data to develop actionable solutions
Support changing business requirements and drive issues to closure

Requirements

What you’ll need

5-8 years of experience leading operational improvement efforts, including project management
Experience and understanding of Lean Six Sigma process improvement tools and methodologies, including DMAIC, Kaizen, Process Mapping, Process Capability Analysis, and Hypothesis Testing
Lean Six Sigma Green Belt
Ability to process and synthesize quantitative and qualitative data to derive actionable solutions
Data analysis skills, including wrangling and analyzing large structured and unstructured datasets
Proficiency with Excel and advanced analytical techniques
Demonstrated facilitation skills
Excellent presentation and communication skills, including fact gathering, writing, and analysis
Ability to meet deadlines and satisfy customers with multiple conflicting priorities
Ability to interact effectively one-on-one with all levels of management
Experience leading and developing cross-functional teams
Ability to work collaboratively in a cross-functional team environment
Flexibility to support rapid adjustments to strategy and priorities
8-10 years of related experience preferred
Lean Six Sigma Black Belt preferred
Experience in performance measurement and process improvement in call center, customer service, customer experience, front-end pharmacy, back-end pharmacy, transportation, and/or logistics preferred
Experience in mail and/or specialty pharmacy, particularly front-end and/or backend operations, preferred
Minitab and/or SQL, Python, or R experience preferred
Bachelor’s or Master’s degree in a relevant field (business, industrial engineering, economics, computer science, or operations research) or related experience required

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay