Supervisor, Call Center Pharmacy Technician

CVS Health

. Supervise the day-to-day operation of a team of approximately 15–17 Pharmacy Technicians .

Posted 11/5/2026full-timeRemote • Illinois • United StatesJuniorMid-Level💰 $43,888 - $93,574 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and management capabilities in supervising Pharmacy Technicians, ensuring efficient operations, and maintaining high-quality service standards. Proficient in training, coaching, and performance evaluation while utilizing tools for productivity tracking and process improvement.

Highest-signal resume keywords

Certified Pharmacy Technician (CPhT)Healthcare Call Center ExperienceTeam Building and Management SkillsPerformance Feedback and CoachingProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ReviewsProcess EvaluationDashboard CreationMultitaskingTime ManagementTraining AbilitiesService Recovery ManagementHIPAA Compliance

Soft Skills

LeadershipEffective CommunicationPositive AttitudeIntegrityOutstanding Phone Etiquette

Tools & Technologies

SalesforceDoseSpotRX CareRequestsRXEffectGoogle DocsGoogle Sheets

Certifications & Qualifications

Certified Pharmacy Technician (CPhT)

Industry Keywords

Pharmacy OperationsPatient ExperienceHealthcare ComplianceCall Center ManagementContinuing Education

About the role

Key responsibilities & impact

Supervise the day-to-day operation of a team of approximately 15–17 Pharmacy Technicians
Manage team performance and provide feedback in collaboration with the manager
Provide daily direction and communication so patient calls are answered timely, efficiently, and knowledgeably
Evaluate processes and procedures and suggest improvements to operations, efficiency, and service
Train Pharmacy Technicians on new processes and process changes
Create and maintain dashboards tracking team and individual productivity and performance
Provide regular performance feedback and coaching
Write and administer performance reviews
Maintain a high-quality work environment and establish procedures supporting company and departmental standards
Lead or participate in special and ongoing process-development projects
Partner with colleagues to achieve and maintain target metrics and a positive patient experience
Communicate department or agent concerns upward using appropriate judgment
Monitor daily platform needs, including phone queues, DoseSpot, RX CareRequests, Salesforce, RXEffect, and team chats
Monitor and resolve Service Recovery cases
Perform other assigned duties
Report to the Manager, Pharmacy Programs

Requirements

What you’ll need

Minimum 2 years of previous management/supervisory/leadership experience
Healthcare Call center experience
Certified Pharmacy Technician (CPhT) certification required
Excellent leadership, team building, and management skills
Ability to multitask, prioritize, and manage time effectively
A flexible and positive attitude with a high level of integrity
Effective coaching and training abilities for individuals with multiple learning styles
Outstanding phone demeanor and etiquette
Computer proficiency, including Google Docs and Sheets
Ability to give and receive feedback effectively
US work authorization
Maintain licensure and certification
Complete all Continuing Education expectations
Functioning phone and internet access sufficient to support work responsibilities
Minimum internet speeds of 10MB upload/100 MB download available at home
Ability to hardwire the computer into the modem/router
Quiet, HIPAA-compliant workspace with a desk or table
Must establish a designated virtual work location within the state and city where currently residing

Benefits

Comp & perks

Paid vacation and sick time
Investment/retirement 401K match options
Health insurance, vision, and dental benefits
Leadership development opportunities
Continuing education stipends
New centers and flexible work environments
Company-provided work-from-home equipment, including a laptop, computer monitor, docking station, keyboard, mouse, and USB ethernet adapter
Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being