Technical Support Representative

CVS Health

. Respond to technical inquiries from CVS store, pharmacy, and Minute Clinic employees .

Posted 10/26/2026full-timeRhode Island • United StatesJunior💰 $17 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and problem resolution within a retail environment, focusing on customer satisfaction and efficient service delivery. Proficient in managing call workloads and utilizing troubleshooting techniques to resolve issues effectively.

Highest-signal resume keywords

Technical Support ExperienceCall Center ExperienceProblem Diagnosis and ResolutionCustomer Service SkillsKnowledge of Hardware and Software Applications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem DiagnosisIssue ResolutionTechnical TroubleshootingCase TrackingFirst-Call Resolution

Soft Skills

Team CollaborationCustomer Satisfaction FocusEffective Communication

Tools & Technologies

Help Desk SoftwarePoint of Sale SystemsPharmacy SystemsMinute Clinic SystemsPhoto Systems

Industry Keywords

Retail EnvironmentTechnical InquiriesService Level AgreementsCall Workload ManagementKnowledge Articles

About the role

Key responsibilities & impact

Respond to technical inquiries from CVS store, pharmacy, and Minute Clinic employees
Solve, diagnose, and resolve issues involving hardware, Pharmacy, Point of Sale systems, Minute Clinic, and Photo systems
Follow problem escalation and follow-up processes
Use online knowledge articles for troubleshooting
Supervise incidents in a case tracking system
Take live troubleshooting calls daily
Deliver timely and efficient customer service with a focus on first-call resolution and customer satisfaction
Document problems, complete problem tickets, and request information in support tools
Maintain accurate, up-to-date knowledge of policies, procedures, and troubleshooting techniques
Manage call workload
Analyze, diagnose, and resolve problems and requests within service level agreements
Collaborate in a team environment

Requirements

What you’ll need

6 months of technical and/or call center experience
High School Diploma or GED required, or 2 years equivalent experience
Ability to work 5 days a week
Ability to work one weekend shift a week
Quiet, private work area with a closed door for work from home
Dependent and child-care arrangements while working from home
Secure internet connection with a speed of 150 mbps
Ability to come into the call center within one hour if internet or power is interrupted and the connection problem cannot be fixed promptly
Experience in a help desk/call center environment providing technical support in a retail environment preferred
Experience using computer hardware and software applications preferred

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility
Work from home option
Option to work onsite at the call center