FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Technical Support Representative
CVS Health. Work through timely technical responses to inquiries from CVS store, pharmacy, and Minute Clinic employees .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities with a focus on problem-solving, customer service, and effective communication in a fast-paced call center environment. Proficient in troubleshooting hardware and software issues while adhering to service-level agreements.
Highest-signal resume keywords
Technical Support ExperienceCall Center ExperienceProblem Diagnosis and ResolutionCustomer Service SkillsKnowledge of Retail Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingProblem ResolutionCase TrackingTechnical SupportPoint-of-Sale SystemsPharmacy SystemsStore HardwareMinute Clinic SystemsPhoto SystemsService-Level Agreements
Soft Skills
Customer SatisfactionTeam CollaborationEffective CommunicationTime ManagementWorkload Management
Tools & Technologies
Online Knowledge ArticlesSupport ToolsCase Tracking System
Industry Keywords
Retail EnvironmentHelp DeskCall CenterTechnical SupportCustomer Service
About the role
Key responsibilities & impact- Work through timely technical responses to inquiries from CVS store, pharmacy, and Minute Clinic employees
- Solve, diagnose, and resolve problems involving store hardware, pharmacy systems, point-of-sale systems, Minute Clinic systems, and photo systems
- Follow problem escalation and follow-up processes to ensure timely resolution
- Use online knowledge articles for troubleshooting
- Supervise incidents in a case tracking system
- Take live troubleshooting calls daily
- Deliver timely and efficient customer service focused on first-call resolution and customer satisfaction
- Document problems, complete problem tickets, and request information in support tools
- Maintain accurate, up-to-date knowledge of policies, procedures, and troubleshooting techniques
- Manage call workload
- Analyze, diagnose, and resolve problems and requests within service-level agreements
- Collaborate in a team environment
Requirements
What you’ll need- 6 months of technical and/or call center experience
- High School Diploma or GED required, or 2 years equivalent experience
- Must be able to work 5 days a week
- Must be able to work one weekend shift a week
- Must have a quiet, private work area with a closed door for work from home
- Must arrange dependent and child-care as if onsite
- Must have a secure internet connection with a speed of 150 mbps to work from home
- Must come into the call center within one hour if an internet or power interruption cannot be fixed in a timely manner
- Preferred: Experience in a help desk/call center environment providing technical support in a retail environment
- Preferred: Experience using computer hardware and software applications
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being, based on eligibility
- CVS Health bonus, commission or short-term incentive program in addition to base pay
- Work-from-home option
- Option to work onsite at the call center