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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical skills and structured thinking to assess user feedback and product data, while effectively collaborating with cross-functional teams in product management. Proficient in designing user flows and functional specifications, with a focus on improving AI interactions and user experience.
Highest-signal resume keywords
User ResearchProduct ManagementData AnalysisMandarin Chinese CommunicationE-Commerce Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ManagementData AnalysisUser ResearchFunctional SpecificationsUser FlowsWireframesAI Interaction DesignCompetitive AnalysisSaaS ExperienceLLMs and Chatbots
Soft Skills
CuriosityDetail-OrientedStrong OwnershipResults-OrientedOpenness to Feedback
Industry Keywords
E-CommerceSaaSUser ExperienceProduct LogicTech Industry
About the role
Key responsibilities & impact- Review real conversations to identify AI misunderstandings or incorrect answers and work with engineering on fixes
- Design AI handling for order status, returns, refunds, and product questions, including clarification and human handoff flows
- Improve AI Chat use of order, tracking, returns, and policy data for accurate responses
- Track resolution rate, handoff rate, answer accuracy, and shopper satisfaction
- Help build evaluation sets to assess quality before and after releases
- Collect and analyze user feedback, customer requests, product data, and market information
- Participate in feature planning, ideation, user flows, and solution design
- Produce requirement documents, user flows, wireframes, functional specifications, and acceptance criteria under PM guidance
- Track features from discovery through design, engineering, and launch
- Monitor post-launch product data and user feedback and propose improvements
- Participate in user interviews and feedback sessions with Shopify merchants and ecommerce brands
- Track competitors and produce structured competitive analyses
- Convert user insights and market signals into product recommendations
- Collaborate with engineering, design, QA, operations, and customer success
- Track project progress and flag issues early
- Own tasks, follow through on commitments, and complete post-launch retrospectives
- Learn product planning, user research, data analysis, and project management through real work
- Take on increasing responsibility toward independently owning a product module or workstream
Requirements
What you’ll need- Recent graduate from a US university (BS or MS), or within 1–2 years of graduation
- Any major welcome; Computer Science, Information Systems, Business Analytics, Engineering, Economics, or Design preferred
- Internship experience in product management, product operations, business analysis, user research, software development, or a SaaS company is a plus
- Mandarin Chinese communication ability required
- Genuine interest in internet products, SaaS, or the tech industry and desire to build a career in product management
- Sensitivity to user experience and product details
- Curiosity about new technology and willingness to learn continuously and move fast
- Fast learner able to absorb new business contexts, product logic, and technical concepts
- Structured thinking and ability to break down complex problems, identify core issues, and form clear conclusions
- Comfortable grounding product decisions in data and user facts
- Strong sense of ownership and proactive resolution-driving
- Results-oriented approach and ability to gather information, coordinate resources, and follow through
- Detail-oriented and thorough, balancing execution speed with delivery quality
- Strong written and verbal English communication
- Ability to collaborate across engineering, design, and business teams
- Openness to feedback and constructive, practical discussions
- Hands-on experience building with LLMs, prompting, chatbots, agents, or evaluating AI output is nice to have
- Experience in customer support, conversational design, or UX research is nice to have
- Familiarity with e-commerce or Shopify stores is nice to have
Benefits
Comp & perks- 401(k)
- PTO
- Paid Holidays
- Insurance