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CXM

Customer Support

CXM

. Effectively manage company communication channels, including live chat, emails, and phone calls .

Posted 10/16/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and client service, with a strong focus on communication, problem-solving, and maintaining customer satisfaction. Proficient in managing CRM records and coordinating with internal departments to resolve inquiries efficiently.

Highest-signal resume keywords
Customer Support ExperienceForex Trading KnowledgeMicrosoft Office ProficiencyStrong Phone Communication SkillsBilingual Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SupportCRM ManagementProblem-SolvingPresentation SkillsActive Listening
Soft Skills
Excellent CommunicationAbility to Work Under PressureTeam CollaborationFlexibility
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft Outlook
Industry Keywords
Client ServiceFinancial MarketsForex TradingStandard Operating Procedures

About the role

Key responsibilities & impact
  • Effectively manage company communication channels, including live chat, emails, and phone calls
  • Identify and assess customers’ needs to ensure a high level of satisfaction
  • Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal
  • Provide timely and accurate support to clients within the specified time frame
  • Maintain and update CRM records with all customer interactions and actions taken
  • Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation
  • Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction
  • Work independently as well as collaboratively in a team environment
  • Adhere to standard operating procedures and company policies at all times
  • Report directly to the Head of Customer Support

Requirements

What you’ll need
  • Proven experience in a customer support or client service role
  • Previous experience or background in Forex trading or the financial markets is a strong advantage
  • Excellent command of English and local native language, both spoken and written
  • Proficient in Microsoft Office applications (Word, Excel, Outlook)
  • Strong phone communication skills with active listening abilities
  • Ability to work under pressure and meet tight deadlines
  • Excellent communication, problem-solving, and presentation skills
  • Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future)

Benefits

Comp & perks
  • KPI Bonus
  • Night Shift Allowance
  • Growth Opportunities
  • Collaborative Team
  • Modern tech stack
  • Meaningful autonomy in how you approach challenges
  • Clear opportunities for personal and professional growth