Internal Trainer – IB Track Manager

CXM

. Report to the Head of People & Culture with no direct reports .

Posted 11/9/2026full-timeLimassol • CyprusMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering structured training programs, utilizing LMS management and authoring tools to enhance learning outcomes. Proficient in compliance training within regulated environments, with strong stakeholder management and evaluation skills.

Highest-signal resume keywords

LMS ManagementTraining Program DesignCompliance TrainingStakeholder ManagementFacilitation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DesignSkills-Gap AnalysisEvaluation ModelsPerformance Data AnalysisE-Learning Module Development

Soft Skills

CoachingCommunicationFacilitationFeedback CollectionCollaboration

Tools & Technologies

Articulate 360Adobe CaptivateLearning Management System (LMS)

Certifications & Qualifications

CIPD in L&DATD/CPTDTrain-the-Trainer Certificate

Industry Keywords

Regulated EnvironmentFinancial ServicesFintechCompliance TrainingOnboarding

About the role

Key responsibilities & impact

Report to the Head of People & Culture with no direct reports
Work closely with department heads and team leads
Conduct skills-gap analyses using performance data, QA results and audit findings
Create facilitator guides, presentations, e-learning modules, job aids and assessments using a recognised method such as ADDIE
Deliver in-person and virtual training for groups and individuals, including onboarding, refresher and upskilling sessions
Coordinate the onboarding journey for new hires with HR and hiring managers from day one through the end of probation
Schedule mandatory regulatory and compliance training, track completion, follow up on overdue training and maintain audit-ready records
Collect feedback and assessment results and report programme results and completion rates quarterly to the Head of People & Culture
Manage the LMS by uploading content, enrolling learners and maintaining the training library
Coach subject-matter experts on creating effective training and run train-the-trainer sessions
Launch a standard onboarding programme for all departments within 6 months
Establish a company-wide training plan within the first 3 months and deliver at least 90% of it during the year
Measure core programmes against participant satisfaction and business-performance targets
Build a central LMS library covering at least 80% of recurring training needs
Occasional travel to other CXM offices, up to 10%

Requirements

What you’ll need

Mid-level individual contributor role
Experience in a regulated environment such as financial services, fintech or online trading, including compliance training (preferred)
Hands-on experience running an LMS and using authoring tools such as Articulate 360 or Adobe Captivate (preferred)
Recognised training qualification such as CIPD in L&D, ATD/CPTD or a train-the-trainer certificate (preferred)
Fluent English is required
Greek or Russian is an advantage
Ability to design structured training programmes with clear learning objectives, aligned activities and assessments
Ability to facilitate groups of 5 to 30 people in person and online
Ability to use evaluation models such as Kirkpatrick and present results clearly to managers
Ability to manage stakeholders, agree priorities with department heads and secure staff participation in training

Benefits

Comp & perks

Relocation support can be discussed for strong candidates based outside Cyprus
Budget for own professional development, including certifications such as CIPD or ATD (amount to be confirmed by HR)