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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical sales engagement, focusing on CX technology stacks and AI agents. Capable of designing assurance solutions and delivering tailored demonstrations that align technology with business outcomes.
Highest-signal resume keywords
Pre-Sales Solutions EngineeringCX Technology Stack KnowledgeAI Agent Quality MonitoringAdvanced Prompt EngineeringClosed-Loop Assurance Design
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AI AgentsPrompt EngineeringCX TestingCompliance MonitoringTechnical Solution DevelopmentLLMsRAGTool CallingOrchestrationMCP
Soft Skills
Credible StorytellingMentoring
Tools & Technologies
CognigySierraDecagonObserve.AIAWSGoogleNiCEGenesysFive9Talkdesk
Industry Keywords
CX TechnologyCCaaSIVRCRMDigital ChannelsAI ComplianceRisk Management
Tech Stack
Tools & technologiesAWS
About the role
Key responsibilities & impact- Own the technical sales engagement from first discovery through technical win
- Lead deep discovery on customers’ CX technology stack, AI agents, quality and compliance risks, and success criteria
- Design closed-loop assurance solutions that test, monitor, and observe customers’ AI agents across their CX stack
- Deliver tailored demos, overviews, and workshops connecting the platform to customers’ AI agent quality and compliance goals
- Scope and run proofs of concept validating the platform against customer success criteria
- Quantify the cost of AI failure and efficiency gains through assurance for executive buyers
- Partner with Sales, Product, and Implementation on RFPs, objections, and delivery handoff
- Create reusable demos and materials
- Mentor teammates on agentic AI technology and prompt engineering
Requirements
What you’ll need- 5+ years in pre-sales or solutions engineering with C-level and VP-level stakeholders
- Solid understanding of CX technology stacks, including CCaaS, IVR, CRM, and digital channels
- Strong, proven experience with how AI agents and agentic workflows are built, deployed, and behave in CX environments
- Deep knowledge of LLMs, RAG, tool calling, orchestration, and MCP
- Advanced prompt engineering skills, including reading agent system prompts and crafting adversarial test scenarios
- Strong grasp of AI agent quality and compliance monitoring, including evaluation, hallucination detection, and policy adherence
- Understanding of closed-loop assurance combining testing, monitoring, and observability
- Ability to turn complex CX and AI requirements into technical solutions
- Credible storytelling linking technology to business outcomes for executive and technical audiences
- Bachelor’s degree in Computer Science, IT, or a related field, or equivalent experience
- Familiarity with customer AI agent platforms such as Cognigy, Sierra, Decagon, Observe.AI, AWS, and Google
- Familiarity with CCaaS platforms such as NiCE, Genesys, Five9, Talkdesk, and AWS Connect
- Experience with CX testing, monitoring, or observability tools
- Familiarity with compliance and risk for AI in customer interactions
Benefits
Comp & perks- Competitive pay
- Comprehensive benefits
- Flexible work options
- Recognition programs
- Employee well-being focus
- Inclusive workplace culture
- Continuous learning and growth opportunities