Senior Technical Support Lead

Cyber Tools and Solutions

. Classify and prioritize incidents, requests, and changes; assign ownership, define response expectations, and determine escalation paths.

Posted 10/22/2026contractRemote • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Windows Server administration, IIS operation, and SQL Server management, with a strong focus on incident classification, troubleshooting, and documentation. Capable of coordinating complex support activities and implementing operational automation in regulated environments.

Highest-signal resume keywords

Windows Server AdministrationIIS Operation and DiagnosisSQL Server ManagementActive Directory and DNS ManagementIncident Management and Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Server AdministrationIIS OperationSQL Server ManagementActive DirectoryDNS ManagementGPO ManagementPowerShell AutomationNetwork SegmentationIncident TroubleshootingOperational Documentation

Soft Skills

PrioritizationCoordinationJudgment

Tools & Technologies

AWSMicrosoft 365Google Workspace

Industry Keywords

Regulated EnvironmentsAuditsRFPsPenetration TestingInfrastructure as Code

Tech Stack

Tools & technologies

AWSDNSSQL.NET

About the role

Key responsibilities & impact

Classify and prioritize incidents, requests, and changes; assign ownership, define response expectations, and determine escalation paths.
Provide support for Windows Server, IIS, directory services, and policies, helping maintain the availability, capacity, updates, and configuration of environments.
Investigate application, operating system, database, network, and integration failures using logs, metrics, and timelines; distinguish symptoms from root causes.
Support SQL Server at the infrastructure and diagnostic level, including connectivity, services, jobs, capacity, backup, and coordinated restoration, engaging a DBA when necessary.
Plan the provisioning of production, project, QA, and development environments, including requirements, testing, maintenance windows, and rollback procedures.
Coordinate support activities with projects and third parties, including overnight routines, import jobs, overnight updates, and infrastructure enhancements for Risk.
Execute or coordinate hardening, server and domain rebuilds, centralized authentication, segmentation, and privileged access in accordance with approved designs.
Document operations, root causes, action plans, and knowledge transfer activities to reduce recurrence.

Requirements

What you’ll need

Hands-on administration and troubleshooting of Windows Server in a corporate environment.
Operation and diagnosis of IIS and web applications, including logs, application pools, services, certificates, and dependencies.
Active Directory, DNS, and GPO: access management, policies, and authentication troubleshooting.
Operational experience with SQL Server and sound judgment regarding when to engage a DBA.
Experience handling complex incidents, prioritization, controlled changes, documentation, and third-party coordination.
Nice to have: Experience in regulated environments, audits, RFPs, and evidence preparation for penetration testing.
Nice to have: Operational automation using PowerShell and Infrastructure as Code.
Nice to have: Network segmentation, VPNs, hardening, and privileged access management.
Nice to have: AWS, Microsoft 365, and Google Workspace.
Nice to have: Legacy .NET/IIS applications, overnight processing, and multiple environments.

Benefits

Comp & perks

Life insurance
iFood Livre
TotalPass