Customer Success Manager

CyberMaxx

. Demonstrate value, share thought-provoking topics, and threat intelligence with customers .

Posted 9/18/2026full-timeRemote • Maryland • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and data analysis to drive customer satisfaction and retention in the cybersecurity industry. Proven ability to engage with diverse audiences and collaborate cross-functionally to enhance the customer journey.

Highest-signal resume keywords

Customer Relationship ManagementCybersecurity Industry ExperienceData AnalysisProject ManagementExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Interpersonal SkillsProblem-Solving AbilitiesPro-Active Mindset

Certifications & Qualifications

BA/BS Degree

Industry Keywords

Customer SuccessMDRPost-Sales RoleCustomer Journey MappingCustomer SatisfactionRetentionGrowthCross-Functional CollaborationFast-Paced EnvironmentEngagement with C-Level Executives

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Demonstrate value, share thought-provoking topics, and threat intelligence with customers
Identify areas for growth and long-term customer success
Establish and nurture strong relationships with key stakeholders
Serve as the main point of contact for customer inquiries and concerns
Encourage satisfied customers to become advocates through case studies, testimonials, and referrals
Identify trends and areas for improvement through customer data analysis
Stay informed about industry trends, competitors, and new technologies
Map and manage the customer journey from onboarding and adoption through renewal and expansion
Drive customer satisfaction, retention, and growth
Collaborate cross-functionally to deliver a seamless customer experience

Requirements

What you’ll need

3+ years of experience in a customer facing post-sales role within the cybersecurity industry
MDR or cybersecurity services experience is a plus
Excellent communications and interpersonal skills
Strong problem-solving abilities and a pro-active mindset
BA/BS degree or equivalent work experience
Ability to thrive in a fast-paced, high growth, and rapidly changing environment
Experience presenting and engaging with audiences ranging from the End-User to C-Level Executives
Ability to collaborate cross-functionally
Project management experience is preferred

Benefits

Comp & perks

Flexible Paid Time Off
401k with a company match
Medical, Dental and Vision Coverage
Voluntary Short Term and Long-Term Disability
Employee Assistance Program with Mental Health Supplement
Voluntary Basic, Accidental, and other ancillary life insurance
Health Savings Account Contribution (with selection of a HDHP)
10 annual, paid holidays