Junior Customer Success Executive

CyberOne

. Act as a professional point of contact for day-to-day customer and partner queries .

Posted 10/7/2026full-timeRemote • PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administration, organization, and time management skills while maintaining a professional and customer-focused approach. Proficient in managing customer communications, reporting, and internal coordination to enhance service delivery.

Highest-signal resume keywords

Customer Service ExperienceAdministration SkillsMicrosoft Office ProficiencyAttention to DetailCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ReportingService Delivery SupportData AnalysisAction TrackingReport Preparation

Soft Skills

Organizational SkillsTime ManagementProactive AttitudeMulti-tasking AbilityCustomer-focused Approach

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

ITTelecomsManaged ServicesCyber Security

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Act as a professional point of contact for day-to-day customer and partner queries
Manage the Customer Success mailbox and track enquiries through to resolution
Support non-managed service customers with administrative requests, service queries and general customer support
Provide customers and partners with service updates, progress information and follow-up on agreed actions
Maintain customer records, contact details and communication notes
Escalate customer concerns or risks to appropriate internal teams
Prepare monthly, quarterly and ad hoc service reports using agreed templates and internal data sources
Review reports for accuracy, consistency and presentation
Collate information from internal teams for customer and partner reporting
Maintain reporting schedules and identify gaps or inconsistencies
Prepare customer service review packs, action trackers and meeting notes
Attend service review meetings and capture actions, updates and next steps
Maintain action logs and track progress through completion
Coordinate internal updates against customer actions
Maintain customer documentation, trackers and internal records
Update welcome packs, service schedules and customer information documents
Assist with internal reporting and statistics
Coordinate customer and partner requests across internal teams
Highlight opportunities to improve templates, reporting processes and customer communications

Requirements

What you’ll need

Strong administration, organisation and time management skills
Excellent attention to detail
Confident written and verbal communication skills
Professional and customer-focused approach
Ability to manage multiple tasks and follow up on actions
Good working knowledge of Microsoft Word, Excel, PowerPoint and Outlook
Ability to work remotely while staying engaged, responsive and well organised
Proactive attitude and willingness to learn
Experience in customer service, administration, account support or service delivery support would be beneficial
Experience within IT, telecoms, managed services or cyber security would be advantageous but is not essential
Willingness to learn about managed services, customer reporting and service delivery

Benefits

Comp & perks

Competitive compensation
Strong benefits
Clear path for career progression
Work with experienced cybersecurity professionals on meaningful, high-impact engagements
Exposure to a wide range of industries, challenges, and modern Microsoft security solutions
Collaborative environment that values expertise, autonomy, and continuous learning
Fully remote work arrangement