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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in stakeholder management, customer success, and partner engagement, with a strong focus on operational efficiency and strategic growth in cyber security services. Proficient in utilizing Microsoft 365 applications to support service delivery and reporting.
Highest-signal resume keywords
Customer Success ExperienceStakeholder ManagementMicrosoft 365 ProficiencyCyber Security KnowledgeOrganisational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service ReportingContract AdministrationProject CoordinationOnboarding ProcessesPerformance Updates
Soft Skills
Communication SkillsAttention to DetailCollaborative ApproachCommercial AwarenessGrowth Mindset
Tools & Technologies
Monday.comBusiness Systems
Industry Keywords
Managed ServicesMSPsVARsSystems IntegratorsTelcos
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Support the Head of Customer Success in delivering a world-class partner success function
- Support renewals, service enhancements, client retention and partner onboarding
- Maintain visibility of renewal activity, pipeline opportunities and partner growth
- Engage with partners virtually and face to face to understand requirements and align CyberOne services
- Identify opportunities to expand partners’ cyber security offerings through CyberOne solutions
- Build trusted relationships with partner stakeholders
- Coordinate between partners and CyberOne teams
- Facilitate monthly and quarterly service reviews and business reviews
- Support account planning and strategic growth discussions
- Coordinate with Service Delivery, Operations and Technical teams
- Support onboarding, fulfilment and customer requests
- Manage escalations and provide clear service updates
- Produce service reports and performance updates
- Support continuous improvement initiatives
- Maintain Monday.com and operational systems
- Assist with reporting, project coordination and contract administration
- Generate Statements of Work, service schedules and welcome packs
Requirements
What you’ll need- Excellent stakeholder management and communication skills
- Strong organisational and administrative capabilities
- Commercial awareness and growth mindset
- Experience in customer success, managed services, cyber security or IT services
- Strong attention to detail and a collaborative approach
- Proficiency with Microsoft 365 applications and business systems
- Experience working with partners including MSPs, VARs, systems integrators and telcos