Service Dispatch Coordinator

CyberSheath

. Coordinate schedules of remote and field technical resources .

Posted 10/14/2026full-timeRemote • Virginia • United StatesJunior💰 $45,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while coordinating technical resources and managing service requests in a fast-paced environment. Proficient in troubleshooting and supporting end-users to ensure timely resolution of IT issues.

Highest-signal resume keywords

Customer Service SkillsManaged Services ExperienceTechnical TroubleshootingService Request ManagementEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Resource CoordinationService Request AssignmentIncident Progress MonitoringTime and Expense EntryDesktop Troubleshooting

Soft Skills

Active ListeningPositive AttitudeSelf-MotivationTeam Collaboration

Tools & Technologies

Support ToolsIT Service Management Software

Industry Keywords

Customer CareService Level AgreementsFast-Moving EnvironmentEnd-User Support

About the role

Key responsibilities & impact

Coordinate schedules of remote and field technical resources
Create and assign service requests received by phone, email, or other means
Escalate support tickets involving computer desktop and network troubleshooting
Organize technician schedules for efficiency and productivity
Keep customers informed of incident progress and notify them of impending changes or agreed outages
Serve as the point of contact for clients for all types of service requests
Monitor open service tickets and escalate requests as necessary to meet customer SLAs
Report IT Support resource utilization and successful completion of service requests
Ensure prompt entry of time and expenses
Support end-users with same-call resolution activities, such as password resets, where applicable
Perform additional duties as assigned

Requirements

What you’ll need

Excellent Customer Service skills, including telephone skills, communication skills, active listening, and customer care
Prior experience in a Managed Services environment with knowledge of support tools, techniques, and how technology is used to provide IT services
Ability to match proper technical resources to technical issues appropriately
Positive attitude and self-motivation with the ability to work in a fast-moving environment
Ability to work in a team and communicate effectively
Typing skills to ensure quick and accurate entry of service request details
1-3 years of customer service experience
Ability to work 8:00 AM - 5:00 PM PST (11:00 AM - 8:00 PM EST)