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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing end-to-end customer projects, including project planning, risk management, and stakeholder communication. Proficient in delivering projects within cloud, infrastructure, networking, security, and managed services environments.
Highest-signal resume keywords
End-To-End Project ManagementStakeholder ManagementRisk Identification and MitigationProject Documentation ManagementBudget and Resource Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningRisk ManagementBudget ManagementSchedule ManagementScope ManagementProject DocumentationGovernance ReportingResource AllocationProject DeliveryProblem Solving
Soft Skills
Communication SkillsInterpersonal SkillsOrganizational SkillsPresentation SkillsRelationship Building
Tools & Technologies
Cloud TechnologiesInfrastructure TechnologiesNetworking TechnologiesSecurity TechnologiesManaged Services
Certifications & Qualifications
PRINCE2 FoundationPRINCE2 PractitionerAPM Project Fundamentals Qualification (PFQ)APM Project Management Qualification (PMQ)
Industry Keywords
Customer ProjectsMSPTechnology ServicesIT EnvironmentProject Governance
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Manage the end-to-end delivery of customer projects from initiation through to completion
- Create and maintain project plans, timelines, risk logs and status reports
- Coordinate internal technical resources and third-party suppliers
- Lead project kick-off meetings and regular progress reviews with customers
- Manage project budgets, schedules, scope and resource allocation
- Identify, track and mitigate project risks and issues
- Ensure clear communication between customers, technical teams and stakeholders
- Monitor project progress and escalate concerns where required
- Support project governance and ensure compliance with internal delivery processes
- Facilitate successful project handovers into operational support teams
- Maintain accurate project documentation throughout the project lifecycle
- Build strong relationships with customers and ensure a positive delivery experience
- Support project-related procurement where required
- Join the PMO Team and deliver projects across cloud, infrastructure, networking, security and managed services technologies
Requirements
What you’ll need- Experience managing end-to-end customer projects from initiation through to completion
- Strong stakeholder management skills, with the ability to build effective relationships with customers, suppliers and internal teams
- Experience creating and managing project documentation, including project plans, status updates, risk logs and governance reports
- Proven ability to identify, manage and mitigate project risks and issues throughout the project lifecycle
- Excellent communication, presentation and interpersonal skills, with the confidence to lead customer meetings and project reviews
- Strong organisational skills, with the ability to manage multiple priorities, deadlines and resources effectively
- A proactive and solutions-focused approach to problem solving
- Experience managing project budgets, schedules, scope and delivery outcomes
- Experience working within an MSP, technology services or IT environment, ideally delivering infrastructure, cloud, networking, security or managed services projects
- PRINCE2 Foundation / Practitioner (nice to have)
- APM Project Fundamentals Qualification (PFQ) (nice to have)
- APM Project Management Qualification (PMQ) (nice to have)
Benefits
Comp & perks- Enhanced Pension contribution scheme
- 33 days annual leave including bank holidays (& the opportunity to buy more if desired)
- Healthcare cash plan
- Private Medical Insurance (upon passing probation)
- Company electric car scheme
- Cycle to work scheme
- Employee assistance programme
- Occupational sick pay
- Birthday day off
- Enhanced family leave
- Volunteering time available
- Flexible benefits
- Flexible work arrangements (remote role)
