Technical Account Manager

Cycode | Complete ASPM

. Serve as the primary point of contact for customers and ensure their success with Cycode products .

Posted 10/21/2026full-timeRemote • ArgentinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, particularly with enterprise software and cybersecurity, while effectively managing relationships with Fortune 500 clients. Proficient in project management and skilled in onboarding, training, and advocating for customer needs to drive product adoption and satisfaction.

Highest-signal resume keywords

Customer Success ManagementProject ManagementTechnical Account ManagementCybersecurity Industry ExperienceInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingProduct AdoptionAccount ManagementCustomer SatisfactionProblem-SolvingApplication Security (AppSec)Scripting LanguagesProject CallsBusiness ReviewsManaging ARR

Soft Skills

Interpersonal SkillsCommunication SkillsPresentation SkillsTeam PlayerSelf-Starter

Tools & Technologies

GitHubGitLabBitbucketPlanhatKubernetes

Industry Keywords

Enterprise SoftwareCybersecurityCustomer AdvocacyClient RelationshipsCustomer Feedback

Tech Stack

Tools & technologies

Cyber SecurityKubernetes

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers and ensure their success with Cycode products
Manage multiple accounts ranging from mid-sized enterprises to Fortune 500 companies across different industries
Understand customer pain points, compelling events, business goals, success measures, and desired outcomes to drive customer success
Onboard new customers and increase product adoption and usage
Ensure timely renewals while minimizing churn
Identify expansion opportunities that solve customer problems
Align with technical stakeholders and executive decision-makers
Conduct regular project calls and periodic business reviews, including QBRs and EBRs
Act as a client advocate by collaborating with product development, customer support, and other internal teams
Provide customer feedback to improve products and services
Train clients to administer and optimize the Cycode platform for ROI and business impact
Promote and educate customers on new platform features and capabilities
Capture and document customer use cases, configurations, and other instance-specific factors throughout the customer lifecycle
Create customer advocacy and evangelism opportunities
Report to the Director of Customer Success

Requirements

What you’ll need

5+ years of customer success or technical account management experience with enterprise software
5+ years of experience in the software development and/or cybersecurity industry
Expertise in project management
Experience managing Fortune 500 customers and/or complex projects that have achieved high customer satisfaction
Experience managing at least $3M in ARR
Strong technical acumen and high integrity
Experience in cybersecurity preferred
Excellent interpersonal, communication, and presentation skills
Ability to build strong relationships with clients and address client needs
Strong problem-solving skills
Team player ready to help others
Self-starter with intellectual curiosity
Familiarity with Application Security (AppSec) concepts
Familiarity with SCM tools such as GitHub, GitLab, and Bitbucket
Familiarity with modern scripting and programming languages is an advantage
Experience working with Planhat as a CSM CRM is an advantage
Working proficiency with Kubernetes is an advantage

Benefits

Comp & perks

Remote work arrangement
Full-time employment