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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Tier 3 technical support for enterprise SD-WAN and network infrastructure, with strong capabilities in troubleshooting complex network issues and performing root-cause analysis. Proficient in coordinating with multiple teams and maintaining technical documentation while ensuring compliance with cybersecurity standards.
Highest-signal resume keywords
Tier 3 Technical SupportCisco Enterprise Routing and SwitchingBGP, OSPF, VLANs, VPNsRoot-Cause AnalysisActive Secret Clearance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
SD-WANRoutingSwitchingLayer 2/Layer 3 TroubleshootingPacket AnalysisNetwork Performance MonitoringConfiguration ManagementTechnical DocumentationNetwork AutomationCybersecurity Compliance
Soft Skills
Customer CommunicationIndependent WorkTeam Coordination
Tools & Technologies
Cisco Catalyst 8000/8300Cisco ISEThousandEyesSplunkSolarWindsAnsibleRed Hat Ansible Automation Platform
Certifications & Qualifications
CCNP EnterpriseCCIESecurity+
Industry Keywords
DoDDHSFederal Enterprise EnvironmentDISA STIGsNetwork Security Requirements
Tech Stack
Tools & technologiesAnsibleCyber SecurityDNSPythonSplunkSwitchingTCP/IP
About the role
Key responsibilities & impact- Provide Tier 3 technical support for enterprise SD-WAN and associated network infrastructure
- Serve as a senior escalation point for issues unresolved by Tier 1/Tier 2 support
- Troubleshoot complex routing, switching, SD-WAN, WAN connectivity, VPN, firewall, and network-performance issues
- Support Cisco routers, switches, SD-WAN controllers, and related enterprise network components
- Perform root-cause analysis and develop corrective actions for recurring or systemic issues
- Support newly deployed shore and cutter sites through installation, activation, validation, and transition to operations
- Coordinate with provisioning and integration engineers to resolve configuration and deployment discrepancies
- Validate configurations, routing behavior, connectivity, performance, and operational readiness
- Support incident, problem, and change-management activities and maintain accurate technical records
- Develop troubleshooting procedures, knowledge articles, escalation procedures, and lessons learned
- Provide feedback to architecture and automation teams for engineering and automation improvements
- Assist with configuration changes, software upgrades, patching, STIG remediation, and approved maintenance
- Coordinate with Government technical leads, cybersecurity personnel, field technicians, vendors, and contractors during troubleshooting and restoration
- Support operational metrics, ticket trending, backlog management, and identification of systemic network risks
- Participate in technical reviews, incident calls, deployment readiness reviews, and post-installation validation
Requirements
What you’ll need- 8+ years of progressively responsible network engineering experience, including senior-level enterprise network operations or Tier 3 support
- Strong hands-on experience with Cisco enterprise routing and switching technologies
- Demonstrated experience troubleshooting complex Layer 2/Layer 3 network issues
- Strong knowledge of BGP, OSPF, VLANs, VPNs, QoS, TCP/IP, DNS, DHCP, NAT, and enterprise WAN architectures
- Experience supporting large, distributed enterprise networks
- Experience performing advanced troubleshooting, packet analysis, root-cause analysis, and technical remediation
- Ability to interpret network diagrams, configurations, logs, monitoring data, and engineering documentation
- Experience operating within formal incident, change, configuration, and problem-management processes
- Strong technical documentation and customer communication skills
- Ability to work independently while coordinating across multiple engineering and operational teams
- Active Secret clearance
- Preferred: Cisco SD-WAN/Viptela experience
- Preferred: Experience with Cisco Catalyst 8000/8300-series routing platforms and Catalyst switching
- Preferred: Experience with Cisco ISE, Zero Trust Network Access, network segmentation, or microsegmentation
- Preferred: Experience with Cisco Catalyst Center, ThousandEyes, Splunk, SolarWinds, or comparable network-monitoring and observability platforms
- Preferred: Familiarity with network automation using Ansible/Red Hat Ansible Automation Platform, Python, APIs, or similar technologies
- Preferred: Experience supporting DoD, DHS, or another large federal enterprise environment
- Preferred: Familiarity with DISA STIGs, cybersecurity compliance, and federal network security requirements
- Preferred: CCNP Enterprise or equivalent demonstrated technical experience; CCIE is highly desirable
- Preferred: Security+ or equivalent DoD 8140/8570-aligned certification
Benefits
Comp & perks- Full-time, contract employment
- Professional team environment
- Respectful, valued, and appreciative workplace culture