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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in architecting and operating Kubernetes-based SaaS environments, with a strong focus on CI/CD integration, information security compliance, and IT service management. Proficient in managing complex deployments using Helm and Helmfile, while providing technical leadership and mentoring to engineering teams.
Highest-signal resume keywords
Kubernetes ArchitectureHelm and Helmfile ProficiencyCI/CD Integration with GitLab CIISO 27001 ComplianceITIL Process Design
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KubernetesHelmHelmfileGitLab CICNPGMariaDB OperatorExternalSecretsPrometheusThanosLoki
Soft Skills
Technical LeadershipAnalytical SkillsCommunication SkillsHands-On ApproachMentoring
Tools & Technologies
GitOpsOpenBaoITILCI/CDBackup/Restore
Certifications & Qualifications
ISO 27001
Industry Keywords
SaaSManaged ServicesMulti-Tenant ArchitectureIncident ManagementChange Management
Tech Stack
Tools & technologiesFluxITSMKubernetesLinuxMariaDBPostgresPrometheusVault
About the role
Key responsibilities & impact- Responsibility for the technical direction of the managed service
- Design of the target and deployment architecture for multi-tenant openDesk SaaS operations across multiple Kubernetes clusters
- Definition of engineering standards and documentation of technical decisions as ADRs
- Conducting design and code reviews
- Designing the Helmfile-based openDesk deployment with 35+ Helm charts, Helm-diff, and environments/values
- Managing delivery through GitLab CI and GitOps for supporting services
- Responsibility for the database concept using CNPG for PostgreSQL and the MariaDB Operator, including backup/restore and PITR
- Responsibility for secret management via ExternalSecrets with OpenBao
- Definition of the application-side monitoring and alerting concept using the Prometheus ecosystem, Thanos, and Loki
- Responsibility for technical ISO 27001 compliance based on BSI IT-Grundschutz, including security contexts, technical controls, and evidence
- Designing and technically embedding ITIL processes for incident, problem, change, and release management
- Integrating CI/CD into change management
- Defining interfaces with the Platform Team and making build-versus-buy decisions
- Mentoring DevOps, rollout, and support engineers
- Participating in the on-call rotation
Requirements
What you’ll need- Several years of experience architecting and operating complex, Kubernetes-based application environments as SaaS/managed services
- In-depth knowledge of the openDesk stack or comparable collaboration components
- Proficiency with Helm and Helmfile, including multi-chart deployments, Helm-diff, and values/environments
- Experience with CI-driven rollouts, such as GitLab CI, and GitOps, such as Flux
- Experience operating databases in Kubernetes through operators, ideally CNPG/CloudNativePG and/or MariaDB Operator, including backup/restore and PITR
- Experience with secret management, ExternalSecrets, Vault/OpenBao, and application-side monitoring and alerting
- Experience with IT service management based on ITIL, including incident, problem, change, and release management, as well as integrating CI/CD into ITSM processes
- Technical responsibility for information security in accordance with ISO 27001, based on BSI IT-Grundschutz
- Strong Linux skills
- Willingness to participate in the on-call rotation
- Business-level German and English (C1/C2), both written and spoken
- Strong technical leadership skills without disciplinary management responsibility
- Excellent analytical and conceptual skills
- Strong communication skills when working with engineers, service owners, and the Platform Team
- Hands-on approach
- Willingness to lead by example and actively seek 360-degree feedback
Benefits
Comp & perks- Remote-first working model with the option to work from home, a shared office, or a combination of both
- Flexible working hours
- Exciting projects in platform development, cloud migration, automation, operations, and technical customer training
- Regular training and certifications, with costs covered and time off provided
- Internal knowledge sharing and professional and methodological development
- Modern hardware, suitable software, and the equipment you need
- Annual participation in company profits
- Company car option depending on the role
- Regular feedback and development discussions
- 30 days of annual leave
- Group accident insurance
- Regular team activities, get-togethers, workshops, and outings
