Product Assurance Analyst III – HVAC

Daikin Applied Americas

. Serve as the primary technical lead for resolving critical field service cases, collaborating directly with field technicians, regional service managers, and customers .

Posted 11/4/2026full-timeRemote • Minnesota • United StatesMid-LevelSenior💰 $80,400 - $136,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of commercial HVAC and refrigeration systems, with a strong focus on technical customer support and project management. Capable of mentoring junior analysts and developing effective troubleshooting guides and service bulletins.

Highest-signal resume keywords

Technical Customer SupportProject ManagementCommercial HVAC SystemsCritical ThinkingProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root Cause AnalysisField Service CoordinationTroubleshooting Guides DevelopmentService Bulletins CreationField Performance Monitoring

Soft Skills

Customer CommunicationMentoringComposure Under PressureEnthusiasm for Customer Support

Certifications & Qualifications

Associate's Degree or Equivalent Experience

Industry Keywords

HVACRefrigeration SystemsWarranty PoliciesRegulatory RequirementsService Practices

About the role

Key responsibilities & impact

Serve as the primary technical lead for resolving critical field service cases, collaborating directly with field technicians, regional service managers, and customers
Coordinate with Engineering and Quality teams to perform root cause analysis and implement corrective actions for urgent or recurring product failures
Escalate high-impact issues appropriately and drive resolution within committed SLAs while maintaining strong customer communication
Document findings, resolution steps, and recommended field actions for each critical case
Support infant care and early field performance monitoring for newly released HVAC products
Provide real-time technical feedback on part failures, serviceability concerns, and customer impact
Develop field fixes, replacement part kits, and service bulletins
Liaise between Field Service and internal stakeholders, including Engineering, Quality, and Legal
Participate in Engineering Development Phase reviews to represent service and aftermarket readiness perspectives
Coordinate with Legal regarding warranty policies, liability considerations, and regulatory requirements
Develop and maintain troubleshooting guides, field bulletins, and root cause reports
Mentor junior analysts and assist in training Technical Response Teams and field service personnel
Identify trends from service cases and recommend proactive improvements in design, service practices, and parts availability
Participate in post-mortem reviews of escalated cases for systemic resolution and process refinement

Requirements

What you’ll need

Associate's Degree or Equivalent Experience
Two-year degree or equivalent from college or technical school
6+ years Technical customer support and project management
Advanced knowledge of commercial HVAC and refrigeration systems
Prior experience working in a technical service role
Experience communicating with clients or internal business partners
Genuine enthusiasm in helping customers resolve issues
Ability to maintain composure during difficult situations/conversations
Excellent critical thinking and problem-solving skills
Employment contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law
Safety-sensitive positions may require cannabis (marijuana) testing

Benefits

Comp & perks

Multiple medical insurance plan options + dental and vision insurance
401K retirement plan with employer match
Paid time off and company paid holidays
Paid sick time in accordance with the federal, state and local law
Tuition Reimbursement after 6 months of continuous service
10% bonus