Senior Technical Support Analyst – VRV

Daikin Applied Americas

. Serve as national technical lead for Daikin Applied VRV/VRF systems .

Posted 10/5/2026full-timeRemote • Missouri • United StatesSenior💰 $80,400 - $136,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of Daikin VRV/VRF systems, including system design, troubleshooting, and maintenance. Capable of delivering technical training and support while effectively managing technical priorities and fostering relationships with stakeholders.

Highest-signal resume keywords

Advanced Knowledge Of Daikin VRV/VRF SystemsTechnical Training And InstructionComplex Problem Diagnosis And ResolutionStrong Written And Verbal Communication SkillsProficiency With Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

VRV/VRF System DesignTroubleshootingTechnical SupportApplications EngineeringSystem CommissioningEquipment SelectionPiping DesignControls InstallationTechnical DocumentationData Analysis

Soft Skills

Critical ThinkingDecision-MakingCollaborationRelationship-BuildingIndependent Work

Tools & Technologies

Salesforce CRMMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Visio

Certifications & Qualifications

Associate’s Degree

Industry Keywords

Commercial HVACTechnical ServiceCustomer Support ProcessesField SupportMarket Objectives

About the role

Key responsibilities & impact

Serve as national technical lead for Daikin Applied VRV/VRF systems
Provide advanced support for product applications, system design, operation, troubleshooting, and maintenance
Provide technical guidance to service teams, sales representatives, customers, contractors, engineers, and service organizations
Manage and prioritize technical support requests via phone, email, and other channels
Document technical inquiries, recommendations, resolutions, and case activity in Salesforce CRM
Identify, analyze, and resolve complex product and system issues
Coordinate escalations and corrective actions with internal teams
Communicate technical findings, application considerations, field conditions, and system performance concerns to stakeholders
Develop and deliver VRV/VRF technical training in classroom, virtual, and field environments
Provide on-the-job training, coaching, and mentorship to technical personnel
Develop and improve technical training content, application resources, service documentation, troubleshooting tools, and knowledge-management resources
Analyze product, system, component, and field-support data to identify trends and improvement opportunities
Lead and support technical projects and strategic initiatives
Serve as technical liaison between Daikin Applied and Daikin North America
Build relationships across internal teams, customers, contractors, engineers, and service organizations
Support product adoption, technical capability, customer retention, and business growth
Travel to service locations, customer jobsites, training facilities, and other business locations as required

Requirements

What you’ll need

Associate’s Degree or 2-year degree from college or technical school
6–8+ years of VRV-related experience and/or training
Advanced knowledge of commercial Daikin VRV/VRF systems, including applications, system design, controls, operation, installation, commissioning, troubleshooting, and maintenance
Experience in technical service, applications engineering, technical training, or product support involving commercial VRV/VRF systems
Demonstrated ability to diagnose complex system performance issues, determine root causes, and develop practical technical solutions
Strong understanding of VRV/VRF application and design principles, including equipment selection, piping, controls, installation requirements, and system commissioning
Ability to interpret technical data, operating conditions, customer requirements, and field information
Strong written and verbal communication skills
Ability to develop and deliver technical instruction in classroom, virtual, and field environments
Strong critical thinking and decision-making skills
Strong collaboration and relationship-building skills
Ability to work independently, manage multiple technical priorities, document using write smart practices, and respond to changing needs
Understanding of Daikin Applied business operations, customer support processes, and market objectives, or ability to develop that knowledge quickly
Proficiency with Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Visio
Work visa sponsorship is not available
Must follow applicable safety requirements and use required personal protective equipment at field locations

Benefits

Comp & perks

Multiple medical insurance plan options
Dental and vision insurance
401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2%
Company-provided life insurance
Optional employee-paid voluntary life insurance, dependent life coverage, and voluntary accident coverage
Short-term and long-term disability
3 weeks of paid time off for new employees
11 company-paid holidays
Vacation accrues on a monthly basis
Paid sick time in accordance with applicable law
Paid parental leave
Tuition reimbursement after 6 months of continuous service
Bonus potential up to 10%
Company-provided computer, phone, remote-access tools, and technical support systems
Remote-based work from a home office
Career growth opportunities
Supportive and inclusive work environment