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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading large-scale technical implementations and driving AI transformations within SaaS or Fintech environments. Possesses strong leadership capabilities to manage extensive teams and navigate complex stakeholder dynamics.
Highest-signal resume keywords
10+ Years Professional Services ExperienceLarge-Scale Technical Implementation LeadershipAI Transformations in SaaS or FintechHCM and Payroll Technical IntegrationsSophisticated Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AI-First Service Delivery ModelIntelligent AutomationSolutions Engineering LifecycleKPI Governance and ReportingClient Time-to-Value OptimizationSelf-Healing Agentic WorkflowsTechnical Integrations and MigrationsOperational Risk ReductionDelivery Framework StandardizationStakeholder Meeting Participation
Soft Skills
Leadership DevelopmentInfluencing StakeholdersNavigating AmbiguityTeam AdvocacyCommunication Skills
Tools & Technologies
AI AgentsLLMsB2B2C Service Delivery
Industry Keywords
Professional ServicesSaaSFintechClient SuccessStrategic Implementation
About the role
Key responsibilities & impact- Define the high-level vision and governing policies for Professional Services and Solutions Engineering
- Champion an AI-first, agentic service delivery model and identify opportunities for autonomous agents
- Strengthen leadership depth and standardize delivery frameworks for a predictable, scalable organization
- Drive integration stability and reduce operational risk through self-healing agentic workflows
- Optimize implementation to decrease client time-to-value across Strategic, Enterprise, and SME segments
- Advise the executive team on implementation and participate in high-stakes client and stakeholder meetings
- Align Client Success, Sales, Product, Engineering, and Operations throughout the customer lifecycle
- Advocate for client and team needs to improve the product roadmap, technology, and AI capabilities
- Govern KPIs and reporting for launches, forecasts, time-to-launch, incidents, and workforce utilization
Requirements
What you’ll need- 10+ years of professional services experience
- Proven track record leading large-scale technical implementation teams
- Experience driving AI or intelligent automation transformations in a SaaS or Fintech environment
- Ability to navigate high-stakes ambiguity and define systemic strategies aligned with organizational goals
- Deep understanding of HCM and/or payroll/timekeeping systems technical integrations and migrations
- Understanding of the Solutions Engineering lifecycle
- Familiarity with LLMs, AI agents, and intelligent automation in B2B2C service delivery highly preferred
- Ability to develop senior leaders and manage large-scale resources, including a workforce of 40+ members
- Sophisticated communication skills to influence stakeholders and reconcile executive perspectives
- Bachelor’s degree in a related field or equivalent professional experience at the executive level
Benefits
Comp & perks- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D insurance
- Short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Unlimited PTO
- 401K with company match
- Inclusive, professional environment
- Transparent career development
- Reasonable accommodation during recruitment
