Information Desk Representative

Dallas College Foundation

. Answer high-volume questions via phone, email, and face-to-face interactions .

Posted 11/3/2026full-timeDallas • Texas • United StatesJunior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage high-volume inquiries while coordinating room-use requests and maintaining compliance with relevant policies. Proficient in using technology and software applications to support departmental operations and enhance visitor experiences.

Highest-signal resume keywords

Customer ServiceRoom-Use CoordinationOrganizational SkillsCommunication SkillsKnowledge of FERPA

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Room-Use ManagementDatabase MaintenanceReport GenerationAdministrative Policy InterpretationEvent Coordination

Soft Skills

Interpersonal SkillsTime ManagementListening SkillsTeam CollaborationProblem-Solving

Tools & Technologies

25Live SystemComputer TechnologySoftware Applications

Certifications & Qualifications

Associate's DegreeHigh School Diploma/GED

Industry Keywords

Dallas College GuidelinesFERPA ComplianceAdmissionsEnrollmentFinancial Aid

About the role

Key responsibilities & impact

Answer high-volume questions via phone, email, and face-to-face interactions
Provide general information to students regarding admissions, enrollment, assessment, pre-advising, and financial aid; refer them to appropriate campus resources
Greet and direct visitors to appropriate individuals or departments
Provide excellent customer service in a fast-paced, challenging environment
Schedule conference and meeting rooms
Coordinate physical arrangements for special events, meetings, and projects
Research and assimilate district and campus operations information for visitors and callers
Manage room-use requests for credit, core, non-credit, middle college, college high schools, and internal/external events
Use the 25Live system to coordinate room-use requests
Run weekly reports for departmental weekend and evening room use
Maintain the database of rooms available across location sites
Follow FERPA, applicable laws, and Dallas College guidelines and procedures
Maintain knowledge of relevant trends and best practices through professional development
Complete required Dallas College Professional Development training hours
Perform related duties as assigned

Requirements

What you’ll need

Associate’s degree plus one (1) year of related work experience, or high school diploma/GED equivalent plus two (2) years of related experience
Official transcripts will be required
Ability to work extended hours beyond the regular 8:00 a.m. – 5:00 p.m., especially during peak times including nights and weekends
Knowledge of computer technology and software applications
Ability to interpret and apply administrative and departmental policies and procedures
Strong organizational, documentation, and time management skills
Excellent interpersonal, listening, verbal, and written communication skills
Ability to provide excellent customer service
Ability to maintain the security and integrity of Dallas College’s critical infrastructure
Must be able to work collaboratively and independently in a high-traffic, team-oriented environment
Occasional lifting of objects up to twenty (20) pounds
Bilingual preferred
Subject to a criminal background check; some positions may be subject to a fingerprint check
Regular and predictable attendance required

Benefits

Comp & perks

After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy
Dallas College Professional Development training hours per academic year
Reasonable accommodations for religious practices and beliefs, and mental health or physical disability needs