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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Unified Communications technologies, including MS Teams and Cisco conferencing equipment, while providing exceptional customer support and effectively troubleshooting issues. Strong communication skills and a customer-focused approach are essential for success in a demanding environment.
Highest-signal resume keywords
Unified Communications TechnologiesMS TeamsCisco Conferencing EquipmentTroubleshooting SkillsCustomer Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data Networking SkillsTroubleshootingIncident ManagementService Level AchievementTicket Management
Soft Skills
Articulate CommunicatorCustomer-FocusedMotivatedAssertiveCollaborative
Tools & Technologies
Monitoring SolutionsCall Recording
Certifications & Qualifications
Cisco CCNATeams MS-900CompTIA Network+
Industry Keywords
Banking IndustryService DeliveryOn-Site Support
About the role
Key responsibilities & impact- Support the day-to-day requirements of the customer’s Unified Communications environment
- Ensure end users receive an excellent support experience
- Monitor relevant devices for performance issues
- Give special attention to achieving agreed service levels
- Respond to incoming incidents and service requests
- Resolve issues remotely and in person
- Communicate with internal customers about open incidents and requests
- Accurately record all work in the ticket management system
- Ensure service levels are achieved
- Collaborate with internal teams as necessary
- Support a large banking-industry customer as part of an on-site team
- Escalate or obtain remote support from experienced senior engineers for complex issues
Requirements
What you’ll need- Without professional experience required
- Exposure to UC technologies, including MS Teams, Cisco conferencing equipment, call recording, and monitoring solutions
- Data networking skills are an advantage
- Degree in a relevant technical field, or equivalent experience
- Working towards an industry certification such as Cisco CCNA, Teams MS-900, CompTIA Network+, or equivalent experience
- Ability to analyse and troubleshoot problems, recommend solutions, and act on them
- Articulate communicator
- Customer-focused and conscious of service delivery
- Motivated and assertive
- Comfortable working with others in a demanding environment
- Available for on-site attendance
- Able to participate in team coverage from 7am to 7pm, Monday to Friday
Benefits
Comp & perks- Training will be provided
- Flat hierarchies and open communication
- Inclusive and supportive work environment
- Equal opportunity employer
- Collaboration and transparency culture
- Career development and experience opportunities