Disability Customer Service Representative

Dane Street

. Intake new cases and review and verify information and requests .

Posted 10/24/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in case management and documentation processes within healthcare and insurance settings, ensuring timely communication and adherence to guidelines. Capable of applying critical thinking and managing time effectively to meet deadlines.

Highest-signal resume keywords

Case ManagementCritical ThinkingCommunication SkillsComputer LiteracyHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryDocument OrganizationClaims ProcessingMedical DocumentationTyping Skills

Soft Skills

Time ManagementInterpersonal Communication

Tools & Technologies

Dane Street AccessDS System

Certifications & Qualifications

Associate’s Degree

Industry Keywords

HealthcareInsuranceIndependent Medical ExamsPeer Review ProgramsClaims Management

About the role

Key responsibilities & impact

Intake new cases and review and verify information and requests
Draft cases by entering information into the Dane Street AccessDS system
Work with clients to obtain missing information needed to process claims
Sort, organize, and create medical document listings when required
Monitor, process, and track cases to meet deadlines
Assign and schedule new cases to appropriate physicians based on location, availability, guidelines, jurisdictional requirements, and client requirements
Ensure assigned physicians have no conflicts of interest with case assignments
Frequently update clients on cases in progress
Communicate about referral information questions to ensure proper documentation is provided to assigned reviewers
Ensure required documentation is provided to clients
Process customized Independent Medical Exams and Peer Review programs supporting claims management decisions

Requirements

What you’ll need

Associate’s Degree preferred
Business experience in a healthcare and/or insurance setting preferred
Good communication skills
Clear understanding of company business lines
Ability to apply critical thinking
Ability to manage time efficiently and meet specific deadlines
Computer literacy
Typing skills
Ability to handle long periods of sitting and computer work
Ability to communicate internally and externally

Benefits

Comp & perks

Medical, dental, and vision coverage for employees and their families
Voluntary life insurance for employees, spouses, and children
Voluntary hospital indemnity, critical illness, accident indemnity, and pet insurance plans
Basic life insurance at no cost
Short-term disability coverage at no cost
Long-term disability coverage at no cost
Generous paid time off
401k plan with a company match
Apple equipment for remote workspace
Media stipend for remote workspace
Performance bonuses
Comprehensive benefits package
Remote work arrangement