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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in training management and operational audits, with a strong focus on disability claims, particularly Long-Term Disability (LTD). Proficient in creating and maintaining training materials and conducting effective onboarding processes.
Highest-signal resume keywords
Disability Claims ExperienceLong-Term Disability (LTD) ExpertiseTraining Material DevelopmentOperational AuditsClient Requirement Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Agenda PreparationTraining Module SchedulingOperational Process ImprovementAudit Summary CreationLMS Management
Soft Skills
Effective CommunicationCollaboration with IT TeamAdaptability in Training Delivery
Tools & Technologies
Learning Management System (LMS)
Industry Keywords
Disability ClaimsShort-Term Disability (STD)Long-Term Care (LTC)Carrier ExperienceUNUMLFGMetLifeNYLGBS
About the role
Key responsibilities & impact- Prepare and manage training agendas for new hires
- Coordinate introductory equipment setup calls with the IT team
- Conduct 30-, 60-, and 90-day check-ins with new hires
- Provide individual and group training to assigned departments
- Create, manage, and maintain training materials in the LMS, including video clips and static materials
- Conduct scheduled and ad hoc operational audits
- Provide summaries and recommendations based on audit findings
- Work directly with the Director of Operations on operational initiatives and client requirements
- Assist with corrective actions through process improvements and updated training
- Shadow frontline specialists to learn workflows, systems, and turnaround times
- Schedule assigned training modules and review audits
- Suggest audit findings and identify training content needs
- Schedule onboarding check-ins and update approved training modules
Requirements
What you’ll need- Disability claims experience (STD/LTD, with emphasis on LTD)
- LTC claims experience is preferred
- Carrier experience with UNUM, LFG, MetLife, NYLGBS
Benefits
Comp & perks- Medical, dental, and vision coverage for you and your family
- Voluntary life insurance options for you, your spouse, and your children
- Hospital indemnity, critical illness, accident indemnity, and pet insurance plans
- Basic life insurance at no cost
- Short-term disability coverage at no cost
- Long-term disability coverage at no cost
- Generous paid time off policy
- 401k plan with a company match
- Apple equipment for remote workspace
- Media stipend for remote workspace