Healthcare Operations Coordinator

Dane Street

. Upload and download referral documentation, medical records, reports, and supporting materials through client portals and internal systems .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in data entry, case management, and maintaining confidentiality while adhering to HIPAA regulations. Capable of managing high-volume workflows and ensuring accuracy in documentation and communication across multiple platforms.

Highest-signal resume keywords

Data EntryClient Portal ManagementHIPAA ComplianceGoogle Workspace ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCase ManagementDocument VerificationQuality ChecksOperational ReportingWorkflow TrackingReconciliation ActivitiesElectronic Records ManagementHigh-Volume ProcessingClient-Specific Formatting

Soft Skills

Strong Attention to DetailOrganizational SkillsWritten CommunicationVerbal CommunicationTime Management

Tools & Technologies

Client PortalsEMRsClaims SystemsWeb-Based Workflow PlatformsMicrosoft OfficeGoogle Workspace

Industry Keywords

HealthcareMedical RecordsConfidential InformationSOPsCompliance Standards

About the role

Key responsibilities & impact

Upload and download referral documentation, medical records, reports, and supporting materials through client portals and internal systems
Transfer case information accurately between platforms while maintaining data integrity
Monitor client portals for new assignments, updates, requests, and status changes
Verify completeness and accuracy of referral information before processing
Track and document case movement throughout the workflow lifecycle
Escalate urgent issues, missing documentation, or portal access concerns to leadership
Perform high-volume data entry
Maintain organized electronic records and audit trails
Update internal tracking systems with current case statuses and required documentation
Ensure portal submissions meet client-specific formatting and submission requirements
Conduct quality checks to identify discrepancies or incomplete information
Support Operations Managers and team leadership with administrative workflow tasks
Assist with reconciliation activities and operational reporting
Help monitor turnaround times and identify potential workflow delays
Communicate with internal teams regarding case status, portal issues, and workflow needs
Maintain confidentiality and securely handle sensitive and protected information
Meet accuracy, turnaround time, productivity, volume, quality audit, and error-rate expectations

Requirements

What you’ll need

High school diploma or equivalent required
Previous administrative, operations, data entry, or healthcare support experience preferred
Strong attention to detail and organizational skills
Ability to manage repetitive tasks with consistency and accuracy
Strong written and verbal communication skills
Ability to work independently in a remote environment
Strong time management and prioritization abilities
Experience with client portals, EMRs, claims systems, or web-based workflow platforms preferred
Healthcare, insurance, or medical records experience preferred
Familiarity with HIPAA and handling confidential information
Experience in high-volume, deadline-driven operational environments
Proficiency with Google Workspace and Microsoft Office applications
Comfortable navigating multiple web-based systems simultaneously
Strong typing and data entry skills
Ability to learn client-specific portals and workflow systems quickly
Must maintain confidentiality and securely handle sensitive and protected information
Must adhere to HIPAA and company privacy/security requirements
Must follow internal SOPs, compliance standards, and client-specific processes

Benefits

Comp & perks

Medical, dental, and vision coverage for employees and families
Voluntary life insurance for employees, spouses, and children
Hospital indemnity, critical illness, accident indemnity, and pet insurance plans
Basic life insurance at no cost
Short-term disability coverage at no cost
Long-term disability coverage at no cost
Generous paid time off
401(k) plan with company match
Apple equipment for remote workspace
Media stipend for remote workspace
Remote work from home
Occasional overtime may be required based on operational needs