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Legal Services Liaison
Dane Street. Oversee intake, assessment, and coordination of Legal Services cases, primarily counter affidavit cases.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating legal services, managing client relationships, and ensuring compliance with legal and jurisdictional requirements. Proficient in overseeing case assessments, operational performance, and quality assurance in a high-volume, deadline-driven environment.
Highest-signal resume keywords
Paralegal CertificationMedical CertificationsClient Relationship ManagementLegal Documentation KnowledgeCase Management Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Counter Affidavit CoordinationIndependent Medical ReviewsLitigation SupportMedical Record ReviewExpert CredentialingReport Quality ExpectationsBilling Discrepancy ResolutionWorkflow ManagementTime ManagementCritical Thinking
Soft Skills
Exceptional Written CommunicationVerbal CommunicationProfessional JudgmentRelationship-BuildingConflict Resolution
Tools & Technologies
Electronic Medical Records (EMR)Document Management PlatformsCase Management Systems
Certifications & Qualifications
Paralegal CertificationMedical Certifications
Industry Keywords
Legal ServicesHealthcareInsuranceMedical-Legal ServicesClinical DocumentationJurisdictional RequirementsService-Line Coordination
About the role
Key responsibilities & impact- Oversee intake, assessment, and coordination of Legal Services cases, primarily counter affidavit cases.
- Evaluate case requirements and identify appropriate service lines.
- Coordinate qualified medical experts to deliver accurate, complete, and timely work.
- Serve as the primary Operations contact for Legal Services clients.
- Manage client relationships and communicate case progress.
- Partner with attorneys, adjusters, physicians, Sales, and internal teams to address needs and resolve escalations.
- Oversee the quality and accuracy of legal reports, counter affidavits, testimony packages, physician credentials, and supporting documentation.
- Ensure deliverables meet client instructions, company standards, and legal and jurisdictional requirements.
- Coordinate updates to templates, workflows, and training based on relevant legal developments.
- Provide operational oversight of case assignments, turnaround times, testimony and deposition coordination, urgent requests, and outstanding deliverables.
- Identify workflow challenges and manage competing priorities.
- Support fee schedules, case estimates, and expert fees.
- Review and address billing discrepancies, including improperly bundled, unbundled, duplicate, or redundant charges.
- Resolve service concerns, pricing questions, and operational conflicts.
- Support client retention, new business opportunities, service-line expansion, and physician and reviewer relationships.
- Improve internal processes, operational performance, service delivery, and client satisfaction.
Requirements
What you’ll need- Paralegal certification/ Medical certifications.
- Exceptional written and verbal communication, professional judgment, discretion, relationship-building, and conflict-resolution skills.
- Strong critical thinking and independent case assessment; ability to interpret complex instructions, recognize risks, and determine appropriate escalation.
- Excellent organization, prioritization, time management, and follow-through across high-volume, deadline-driven work.
- Working knowledge of clinical and legal review workflows, expert credentials, report quality expectations, and company service lines.
- Ability to coordinate effectively across clients, physicians, attorneys, adjusters, Sales, Operations, Management, and Finance.
- Previous experience in a healthcare, medical, legal, or insurance-related environment preferred.
- Prior experience coordinating medical-legal services, independent medical reviews, counter affidavits, depositions, testimony, or litigation support preferred.
- Familiarity with medical terminology, medical records, clinical documentation, and physician review processes.
- Experience working with attorneys, insurance adjusters, healthcare providers, medical experts, or legal professionals.
- Knowledge of legal documentation, jurisdictional requirements, medical record review, or insurance claims processes.
- Experience with case management systems, electronic medical records (EMR), and document management platforms.
- Previous experience in client-facing operations, account management, quality assurance, or service-line coordination.
- Ability to supply and support your own internet services.
- Ability to maintain an uninterrupted internet connection.
Benefits
Comp & perks- Medical, dental, and vision coverage for employees and their families
- Voluntary life insurance for employees, spouses, and children
- Voluntary hospital indemnity, critical illness, accident indemnity, and pet insurance plans
- Basic life insurance at no cost
- Short-term disability coverage at no cost
- Long-term disability coverage at no cost
- Generous paid time off
- 401(k) plan with company match
- Apple equipment for remote workspace
- Media stipend for remote workspace
- Collaborative remote culture
- Professional growth opportunities
- Meaningful work supporting the healthcare industry
- Comprehensive benefits
- Commitment to employee development