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Workers Comp Customer Service Representative
Dane Street. Intake new cases and review and verify information and requests .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and critical thinking ability while efficiently managing time and meeting deadlines in a healthcare or insurance environment. Proficient in case management and documentation processes, ensuring accurate information flow and compliance with guidelines.
Highest-signal resume keywords
Case ManagementCritical ThinkingCommunication SkillsTime ManagementComputer Literacy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Typing SkillsInformation VerificationDocument OrganizationData EntryCase Tracking
Soft Skills
Exceptional CommunicationAttention to Detail
Tools & Technologies
Dane Street AccessDS System
Certifications & Qualifications
Associate’s Degree
Industry Keywords
HealthcareInsuranceClient ManagementDocumentationJurisdictional Requirements
About the role
Key responsibilities & impact- Intake new cases and review and verify information and requests
- Draft cases by entering information into the Dane Street AccessDS system
- Work with clients to obtain missing information needed to process claims
- Sort, organize, and create medical document listings when required
- Assign and schedule cases to appropriate physicians based on location, reviewer availability, guidelines, jurisdictional requirements, and client requirements
- Ensure assigned physicians have no conflicts of interest with case assignments
- Monitor, process, and track cases to meet deadlines
- Frequently update clients on cases in progress
- Communicate questions about referral information to ensure proper documentation is provided to assigned reviewers
- Ensure proper documentation for specified cases is provided to clients
- Perform other duties and special projects as assigned based on business needs
Requirements
What you’ll need- Associate’s Degree preferred
- Business experience in a healthcare and/or insurance setting preferred
- Exceptional communication skills
- Clear understanding of company business lines
- Critical thinking ability
- Ability to manage time efficiently and meet specific deadlines
- Computer literacy
- Typing skills
- Supply and support own internet services
- Maintain an uninterrupted internet connection for work from home
Benefits
Comp & perks- Medical, dental, and vision coverage for employees and families
- Voluntary life insurance for employees, spouses, and children
- Voluntary hospital indemnity, critical illness, accident indemnity, and pet insurance plans
- Basic life insurance at no cost
- Short-term disability coverage at no cost
- Long-term disability coverage at no cost
- Paid time off
- 401(k) plan with company match
- Apple equipment for remote workspace
- Media stipend for remote workspace
- Remote work arrangement