Customer Service Representative

Danfoss

. Serve as the primary point of contact for customers via phone, email, and customer portals .

Posted 11/2/2026full-timeUnited StatesMid-LevelSenior💰 $55,000 - $88,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on managing customer orders, inquiries, and issue resolution. Proficient in utilizing ERP and CRM systems to enhance customer experience and support sales and manufacturing operations.

Highest-signal resume keywords

Customer Service ExperienceERP System ProficiencyCRM System ExperienceStrong Verbal And Written Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementIssue ResolutionResearch SkillsAttention To DetailMicrosoft Office Proficiency

Soft Skills

Customer-Focused MindsetActive ListeningRelationship-BuildingOrganizational SkillsSelf-Motivated

Tools & Technologies

ERP SoftwareCRM SoftwareSAP SoftwareEDI Reporting ToolsInternal Information Portals

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Manufacturing EnvironmentSales SupportSupply Chain ActivitiesCustomer EscalationsCollaboration Across Departments

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers via phone, email, and customer portals
Manage customer orders from entry through fulfillment, ensuring accuracy and on-time processing
Collaborate with Sales Account Managers, Plant Personnel, and Customer Service team members
Use ERP, CRM, pricing systems, internal information portals, and EDI reporting tools to research inquiries and provide solutions
Support customer escalations by partnering with management and internal stakeholders
Identify customer concerns, research solutions, and provide recommendations to improve the customer experience

Requirements

What you’ll need

High School Diploma or GED
Minimum of 3 years of customer service experience
Strong verbal and written communication skills
Proficiency with Microsoft Office applications
Experience managing customer orders, inquiries, and issue resolution in a fast-paced environment
Ability to work onsite in Plymouth, MN or Van Wert, OH
Must be authorized to work in the United States without current or future sponsorship
Preferred: Some college coursework or associate degree
Preferred: Customer service experience within a manufacturing environment
Preferred: Experience working with ERP or CRM systems
Preferred: Familiarity with SAP software
Preferred: Experience supporting sales teams, manufacturing operations, or supply chain activities
Strong customer-focused mindset with a passion for helping others
Excellent organizational skills and attention to detail
Ability to manage multiple priorities and processes simultaneously
Strong problem-solving and research skills
Active listening and relationship-building capabilities
Ability to collaborate effectively across departments and functions
Self-motivated with a continuous learning mindset and commitment to professional development

Benefits

Comp & perks

Bonus system
Paid vacation
Retirement plan
Flexible working hours
Personal insurance
Opportunity to join Employee Resource Groups
State of the art virtual work environment
Employee Referral Program