Customer Relationship Management Lead

Data-Core Systems Inc.

. Study and understand the client’s current and desired Microsoft CE application, configurations, and technologies .

Posted 10/27/2026contractHarrisburg • Pennsylvania • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Microsoft CE application implementation and customization, with a strong focus on CRM development, data migration, and integration with various systems. Proven ability to lead teams, mentor developers, and deliver AI-enhanced solutions in line with client needs and industry standards.

Highest-signal resume keywords

Microsoft CE Application ImplementationCRM Development Using .NET, JavaScript, Python, ReactMicrosoft-Certified FastTrack Solution ArchitectAzure AI Services and Machine LearningData Migration to Microsoft CRM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft CE Application CustomizationCRM Application DevelopmentData MigrationIntegration with ERP SystemsHuman Centered Design ApproachDynamics Contact Center DeploymentAI-Enhanced Customer Service ImplementationMicrosoft ADO Testing ModuleReporting ServicesSSIS

Soft Skills

Team LeadershipMentoringStakeholder CommunicationDecision-MakingTraining

Tools & Technologies

Microsoft Dynamics 365 CEAzure AIMiddlewarePayment GatewaysIVR SystemsChatbotsVirtual AssistantsDynamics Contact CenterMicrosoft CRMCopilot

Certifications & Qualifications

Microsoft-Certified FastTrack Solution ArchitectAzure AI FundamentalsMicrosoft Dynamics-Related CertificationsMicrosoft MVP for Business Applications

Industry Keywords

CRM ApplicationsContact Center ApplicationsBusiness ApplicationsAI ToolsHigh-Volume Applications

Tech Stack

Tools & technologies

AzureERPJavaScriptPythonReactSSIS.NET

About the role

Key responsibilities & impact

Study and understand the client’s current and desired Microsoft CE application, configurations, and technologies
Coordinate changes and designs to CBOS, UBOS, and other client technologies according to needs, standards, and policies
Architect and build a delivery roadmap
Assign work and manage and mentor CRM and full-stack developers
Ensure successful delivery of CRM, portal, and web applications for the UBOS project
Advise client leadership on Microsoft CE application trends and functionality
Act as subject matter expert and represent the client in stakeholder meetings and reports
Raise concerns and potential issues to client leadership with sufficient decision-making detail
Architect and develop Microsoft CE customizations and configurations
Support integrations with middleware, ERP systems, payment gateways, phone systems, and other UBOS ecosystem components
Lead data migration to Microsoft CRM
Fully document technical and functional designs, diagrams, test plans, test scripts, impact analyses, lessons learned, best practices, and other required documentation
Follow client standards, policies, procedures, formats, and templates
Perform other related duties assigned by the client

Requirements

What you’ll need

10 years of Microsoft CE application software systems implementation experience
10 years of experience developing CRM applications using .NET, JavaScript, Python, React, SSIS, and Reporting Services
5 years as a Microsoft-certified FastTrack solution architect for business applications
2 years of experience leveraging Azure AI services and Machine Learning for Microsoft Dynamics 365 CE business applications
Delivered 2 projects as a certified FastTrack project for Business Applications
Delivered 1 successful AI-enhanced customer service implementation, including AI-driven chatbots and virtual assistants using Copilot and Azure AI for Microsoft Dynamics CRM
Hands-on experience with Dynamics Contact Center solution deployment
Experience conducting training on AI tools and Dynamics Contact Center features
Experience migrating data to Microsoft CRM from non-COTs account management systems
Experience developing integrations with ERP systems and data repositories
Experience implementing high-volume contact center applications, including CRM, portals, mobile apps, IVR, and chatbots
Strong understanding of Human Centered Design Approach
Proficient in Microsoft ADO Testing Module
Bachelor’s degree in business management or information systems, or equivalent combination of education and/or experience
Microsoft-certified FastTrack solution architect certification for business applications
Azure AI Fundamentals or similar AI/Machine Learning certification
Microsoft Dynamics-related certifications
Microsoft MVP for Business Applications, Customer Experience, Power Apps, and/or Copilot Studio is listed as preferred

Benefits

Comp & perks

W2/Contractor engagement
Opportunity to work with SME consultants and a global, collaborative workforce