IT Operations Lead – Security

DataKind

. Own the employee device lifecycle, including procurement, setup, onboarding and offboarding, inventory, and retirement .

Posted 11/5/2026full-timeRemote • United StatesSenior💰 $98,000 - $109,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT operations and systems administration, with a strong focus on managing device lifecycles, user access controls, and compliance with security standards. Proficient in leveraging SaaS applications and MDM tools to enhance operational efficiency and support cybersecurity initiatives.

Highest-signal resume keywords

IT Operations ManagementSaaS AdministrationSOC 2 Audit SupportMDM ManagementCybersecurity Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT OperationsSystems AdministrationDevice Lifecycle ManagementUser Account ManagementMDMWindowsMacOSIdentity And Access ManagementDocumentation CreationSecurity Incident Response

Soft Skills

Clear CommunicationJudgmentCollaborationProblem-SolvingPatience

Tools & Technologies

Google WorkspaceSaaS ApplicationsAI ToolsAutomation Tools

Industry Keywords

ComplianceCybersecurity AuditsOperational EnhancementsIT PoliciesEvidence Collection

Tech Stack

Tools & technologies

Cyber SecurityMacOS

About the role

Key responsibilities & impact

Own the employee device lifecycle, including procurement, setup, onboarding and offboarding, inventory, and retirement
Administer Google Workspace and other SaaS applications
Manage user accounts, permissions, and access controls
Manage endpoints through MDM, including patching, encryption, and configuration standards
Provide responsive helpdesk support and build self-service documentation
Manage IT vendors, licenses, and the IT budget
Assist with testing and evaluation of technology services and applications
Support process improvements and operational enhancements
Partner with the Director of Security and Compliance to maintain organized, audit-ready compliance evidence
Support cybersecurity audits and assessments
Collaborate with system owners to reduce vulnerabilities and compliance gaps
Maintain IT policies and procedures
Support security incident response by triaging alerts, escalating appropriately, and documenting outcomes
Leverage AI tools and automation to improve security monitoring, third-party risk management, and incident response

Requirements

What you’ll need

Deep alignment with DataKind's mission and values, and demonstrated commitment to educational equity and data-driven social impact
5+ years in IT operations or systems administration, with at least 2 years owning IT for an organization or office
Direct experience supporting a SOC 2 audit (or ISO 27001 or similar), including evidence collection and operating controls
Strong working knowledge of Windows, MacOs, identity and access management platforms, MDM, and SaaS administration
Clear, patient communication with non-technical colleagues
Judgment to prioritize between urgent helpdesk tickets and compliance deadlines
Experience creating documentation and standard operating procedures
Must have a U.S.-based permanent address
Currently authorized to work in the United States on a full-time basis indefinitely without employer visa sponsorship

Benefits

Comp & perks

Shared time off
Organization-wide recharge days
Bi-weekly meeting-free days
Flexible PTO (with a minimum of 20 vacation days encouraged annually)
100% employer-paid medical, vision, and dental benefits for employees
72% employer-paid medical, vision, and dental benefits for dependents
Wellness reimbursement program
12 weeks paid parental leave
Professional development funding each year
Mentorship and advancement opportunities
401(k) plan with 5% employer matching
Opportunities to come together in person for conferences, strategic planning, and annual staff retreat
Diverse, equitable and inclusive work environment