IT Systems Analyst II

DataLab USA

. Provide Tier 1 and Tier 2 support for end-user and system issues across Microsoft 365 and endpoint platforms .

Posted 11/5/2026full-timeWestminster • Colorado • United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier 1 and Tier 2 support for Microsoft 365 and endpoint platforms, with strong skills in troubleshooting, documentation, and customer service. Proficient in managing devices with Microsoft Intune and supporting Active Directory environments.

Highest-signal resume keywords

Microsoft 365 AdministrationDevice Management with IntuneActive Directory SupportTroubleshooting SkillsTechnical Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft 365Exchange OnlineIntuneActive DirectoryLaptop ImagingSQLPythonPowerShellJIRAAI-Enabled Tools

Soft Skills

Customer ServiceCollaborationIndependent WorkProblem-SolvingDocumentation

Tools & Technologies

Microsoft TeamsOneDriveSharePointAzure ADJIRAMicrosoft Copilot

Certifications & Qualifications

Microsoft CertificationsITIL CertificationAgile Certification

Industry Keywords

IT OperationsSystem SupportDesktop SupportEndpoint Lifecycle ManagementITIL Concepts

Tech Stack

Tools & technologies

AzureLinuxPythonSQL

About the role

Key responsibilities & impact

Provide Tier 1 and Tier 2 support for end-user and system issues across Microsoft 365 and endpoint platforms
Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint
Manage devices using Microsoft Intune, including policies, compliance, and application deployment
Perform laptop imaging, provisioning, rebuilds, and lifecycle support
Support Active Directory and Azure AD/Entra ID, including user accounts, groups, access, and troubleshooting
Troubleshoot email, identity, device, and access-related issues end to end
Track, prioritize, and resolve incidents and requests using Jira
Participate in Agile ceremonies and continuous improvement initiatives
Create and maintain technical documentation, runbooks, and standard operating procedures
Collaborate with Infrastructure, Security, and Platform teams on escalations and enhancements

Requirements

What you’ll need

3–5 years of experience in a System Support, Desktop Support, or IT Operations role
Strong hands-on experience with Microsoft 365 and Exchange Online
Experience managing devices with Intune, including MDM/MAM, configuration profiles, and compliance policies
Solid working knowledge of Active Directory and identity troubleshooting
Experience with laptop imaging and endpoint lifecycle management
Familiarity with JIRA in an IT support or Agile environment
Strong troubleshooting, documentation, and customer service skills
Ability to work independently while collaborating effectively with a cross-functional team
Experience with Linux systems administration or troubleshooting
Working knowledge of SQL or Python for reporting, diagnostics, or automation
Familiarity with PowerShell scripting
Exposure to AI-enabled tools or platforms, including Microsoft Copilot, M365 AI features, AI-assisted support tools, chatbots, or automation
Experience in hybrid Active Directory/Azure AD environments
Understanding of ITIL concepts or service management best practices
Relevant Microsoft, ITIL, or Agile certifications are a plus
Local to Westminster, CO
No sponsorship available for this position
Successful background check and drug test required

Benefits

Comp & perks

Health, Dental, and Vision Plans
Employee Assistance Program (EAP)
401(k) Retirement Savings Plan
Option for Traditional or Roth IRA
Paid vacation and sick leave
Nine paid company holidays throughout the year
Hybrid eligibility available after 6 months of onsite 5x/week