Bilingual Customer Service Associate

DATAMARK, Inc.

. Handle customer inquiries via phone, email, or chat .

Posted 10/15/2026full-timeRemote • MexicoMid-LevelSenior💰 MX$1 - MX$2 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with fluency in English and Spanish, ensuring effective communication and resolution of customer inquiries. Proficient in maintaining accurate records and utilizing technology to enhance customer satisfaction in a fast-paced environment.

Highest-signal resume keywords

Fluency In English And SpanishCustomer Service ExperienceExcellent Communication SkillsProblem-Solving AbilitiesComputer Literacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry HandlingRecord MaintenanceAccount Information UpdatingIssue ResolutionAttention To DetailFast-Paced Environment Adaptability

Soft Skills

Strong CommunicationDecision-Making Abilities

Tools & Technologies

Intel Core I5 (8th Gen Or Higher)Ryzen 5 (3000+ Series)4 Cores/8 Threads Minimum8–16 GB RAM256 GB SSD Or MoreWired Headset With Boom Microphone1080p Camera

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Customer ExperienceCustomer SatisfactionBilingual Customer Support

About the role

Key responsibilities & impact

Handle customer inquiries via phone, email, or chat
Provide accurate information on products or services
Resolve customer issues or complaints in a timely and efficient manner
Maintain accurate and up-to-date customer records
Update account information as necessary
Escalate complex cases to appropriate team members or departments
Ensure a positive customer experience and customer satisfaction
Communicate with bilingual customers in English and Spanish

Requirements

What you’ll need

High school diploma or equivalent
Fluency in both English and Spanish
Previous customer service experience preferred
Excellent communication skills in both English and Spanish
Strong problem-solving and decision-making abilities
Good computer literacy
Ability to work in a fast-paced environment
Attention to detail and accuracy
Intel Core i5 (8th gen or higher) or Ryzen 5 (3000+ series), minimum 4 cores/8 threads
8–16 GB RAM
SSD of 256 GB or more
Mandatory Ethernet cable connection
No VPN; work only from the approved location
Wired headset with boom microphone, unidirectional and noise cancellation
No wireless devices, earbuds, or speakerphone
1080p camera, 30–60 fps, with autofocus
Prohibited from storing company information, making recordings, taking screenshots, or using integrated translation functions

Benefits

Comp & perks

Health Insurance
Work From Home
Performance Bonus
Paid training
Flexible schedules
Internet Stipend