Demand, Change & Capacity Manager

Datwyler Group

. Govern and coordinate IT demand intake, change execution and capacity planning across the Infrastructure domain .

Posted 11/3/2026full-timePune • IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Demand Management, Change Management, and Capacity Management, with a strong focus on ITIL processes and stakeholder coordination. Capable of analyzing capacity needs, forecasting future demands, and optimizing infrastructure performance while ensuring compliance with organizational standards.

Highest-signal resume keywords

ITIL ProcessesDemand ManagementChange ManagementCapacity ManagementStakeholder Coordination

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Capacity PlanningForecastingRisk EvaluationChange ExecutionProcess ImprovementGovernance ActivitiesReportingAnalytical SkillsOptimization InitiativesInfrastructure Operations

Soft Skills

Stakeholder ManagementDecision-MakingStructured CommunicationCross-Functional CoordinationGovernance Mindset

Industry Keywords

Infrastructure DomainBusiness ObjectivesResource AvailabilityCAB PreparationComplianceQuality StandardsPerformance ScalabilityOrganizational PoliciesEnterprise ArchitectureIT Service Management

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Govern and coordinate IT demand intake, change execution and capacity planning across the Infrastructure domain
Capture, assess and prioritize incoming business and IT demands
Align demand with strategic objectives, infrastructure priorities and resource availability
Coordinate demand discussions with Infrastructure, Applications, Network and End User Services domains
Maintain transparency of the demand pipeline and decision-making process
Assess change requests and coordinate risk evaluation, scheduling and approvals
Coordinate CAB preparation and governance activities
Oversee implementation readiness and post-implementation review
Act as approver for critical changes and enforce quality standards
Monitor infrastructure capacity and identify under-capacity or over-capacity risks
Lead monthly and quarterly capacity planning cycles
Forecast future needs based on the project pipeline and business demand
Propose mitigation actions for gaps in servers, WAN, devices or other resources
Facilitate cross-functional governance forums such as CAB and capacity reviews
Ensure structured communication between business stakeholders, IT teams and governance bodies
Align Infrastructure priorities with Enterprise Architecture and business roadmaps
Support compliance with organizational policies and standards
Provide regular reporting on the demand pipeline, change success, risks, capacity utilization and forecasts
Analyze process performance and recommend improvements to demand, change and capacity management
Identify optimization initiatives for performance, scalability and cost
Support regular analysis and recommendations for management decisions

Requirements

What you’ll need

8-10 years of experience
Bachelor degree in Information Technology, Business Information Systems or a related field, or equivalent by experience
Several years of experience in IT service management, infrastructure operations, demand management, change management or capacity management
Strong knowledge of ITIL processes, especially Demand, Change and Capacity Management
Ability to manage stakeholders and coordinate across Infrastructure, Network, Security, Application, business and vendor teams
Analytical skills for capacity planning, forecasting, reporting and continuous improvement
Governance and risk management mindset with the ability to make decisions under constraints related to resources, risk and priorities
Professional English language skills; additional local language skills are an asset

Benefits

Comp & perks

A wide range of career and development opportunities
Opportunity to contribute skills, ideas and experience in an international company
Environment where people can grow and help shape the future