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IT Analyst
Datwyler Group. Act as the primary local point of contact for all IT-related activities at the manufacturing site .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support within manufacturing environments, focusing on system integrations, cybersecurity practices, and operational efficiency. Proficient in managing IT assets and coordinating with global teams to ensure stable IT operations.
Highest-signal resume keywords
IT Support ExperienceManufacturing Systems KnowledgeWindows Operating SystemsCybersecurity Best PracticesServiceNow Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportSystem UpgradesTroubleshootingNetworkingManufacturing SystemsCybersecurityDocumentationAnalytical SkillsOperational TechnologiesData Collection
Soft Skills
CommunicationCustomer ServiceOrganizational SkillsIndependenceTeam Coordination
Tools & Technologies
Microsoft 365ServiceNowMESSAPSCADALIMSBarcode SystemsWireless InfrastructureTelecom SupportEndpoint Protection
Certifications & Qualifications
Associate’s DegreeBachelor’s Degree
Industry Keywords
ManufacturingIndustrial EnvironmentIT GovernanceBusiness ContinuityDisaster Recovery
Tech Stack
Tools & technologiesCyber SecurityITSMServiceNow
About the role
Key responsibilities & impact- Act as the primary local point of contact for all IT-related activities at the manufacturing site
- Coordinate with global IT support, infrastructure, cybersecurity, and application teams to resolve incidents and service requests
- Provide hands-on support for desktops, laptops, printers, mobile devices, conference room technologies, peripherals, manufacturing workstations, scanners, and label printers
- Escalate and follow up on issues impacting production or business operations
- Support MES, SAP integrations, SCADA, LIMS, barcode systems, and other operational technologies
- Assist with system upgrades, testing, deployments, validation, manufacturing data collection, and equipment-to-enterprise connectivity
- Assist with local network, server, wireless, and telecom support
- Support installation and replacement of switches, access points, UPS systems, and plant-floor devices
- Coordinate local IT work performed by vendors and contractors
- Participate in disaster recovery, backup verification, and business continuity activities
- Support patching coordination, endpoint protection, vulnerability remediation, access control reviews, security incident reporting, and investigations
- Promote cybersecurity awareness among local users
- Support local and global IT projects, office expansions, production line deployments, infrastructure upgrades, and system migrations
- Identify process improvements and operational efficiencies
- Maintain accurate IT asset inventory and site documentation
- Provide updates on incidents, outages, projects, and operational risks to plant leadership and global IT
- Build relationships with local functions and support IT governance and standardization initiatives
- Maintain stable IT operations supporting plant productivity and manufacturing-critical systems
Requirements
What you’ll need- Associate’s or Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field preferred
- 3–7 years of experience in IT support within a manufacturing or industrial environment
- Experience supporting manufacturing systems and plant-floor technologies preferred
- Experience working with enterprise environments and global IT organizations
- Knowledge of Windows operating systems and Microsoft 365 technologies
- Basic understanding of networking, wireless infrastructure, and server environments
- Familiarity with manufacturing systems such as MES, SAP, SCADA, or industrial applications
- Experience with IT service management platforms such as ServiceNow preferred
- Understanding of cybersecurity and IT governance best practices
- Strong troubleshooting and analytical skills
- Excellent communication and customer service abilities
- Ability to work independently while coordinating across multiple teams
- Strong organizational and documentation skills
- Ability to prioritize issues in a production-critical environment
- Some travel may be required to support regional sites or corporate initiatives
Benefits
Comp & perks- Training and assignments in a global environment
- Interesting development opportunities
- Diversity and a wide range of career opportunities
- Opportunities to contribute creativity and ideas
- International company environment
- Occasional after-hours or weekend support is part of the role, not a benefit