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Senior Application Specialist – ServiceNow
Datwyler Group. Provide deep application expertise and hands-on implementation capabilities to configure, support, troubleshoot and continuously improve assigned applications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in ServiceNow administration, configuration, and application support, with a strong focus on optimizing workflows and ensuring compliance with quality and operational standards. Proven ability to collaborate effectively with cross-functional teams to deliver innovative solutions and enhance platform performance.
Highest-signal resume keywords
ServiceNow AdministrationServiceNow ConfigurationIncident ManagementProblem ManagementAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow WorkflowsServiceNow Business RulesServiceNow IntegrationsServiceNow TestingApplication Lifecycle ManagementServiceNow CMDBServiceNow Service CatalogServiceNow Change ManagementServiceNow Incident ManagementServiceNow Request Management
Soft Skills
Collaborative MindsetStructured ApproachQuality-Focused
Tools & Technologies
ServiceNow Platform
Industry Keywords
IT Service ManagementApplication SupportConfiguration ManagementOperational StandardsPerformance Monitoring
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Provide deep application expertise and hands-on implementation capabilities to configure, support, troubleshoot and continuously improve assigned applications
- Act as the primary technical expert for assigned ServiceNow modules and platform components
- Configure, maintain and optimize ServiceNow workflows, forms, business rules, catalog items, integrations and data structures
- Analyze, troubleshoot and resolve incidents, service requests and platform-related issues
- Implement approved changes, enhancements and ServiceNow configurations
- Execute testing activities and support the deployment of platform releases and upgrades
- Maintain application documentation, knowledge articles and work instructions
- Monitor platform performance and proactively identify improvement opportunities
- Collaborate with Application Managers, Engineers, business users and external service providers to deliver effective solutions
- Ensure compliance with defined quality, security and operational standards
Requirements
What you’ll need- Degree in Information Technology, Business Information Systems, Computer Science or equivalent practical experience
- 8+ years of experience in ServiceNow administration, configuration and application support and maintenance
- Strong functional and technical expertise in ServiceNow and related IT service management processes
- Hands-on experience with ServiceNow configuration, administration, testing, troubleshooting and issue resolution
- Good understanding of ServiceNow platform capabilities, module dependencies and application lifecycle management
- Experience working with ServiceNow modules such as Incident, Request, Change, Problem, Service Catalog and CMDB
- Strong analytical and problem-solving skills with a structured and quality-focused approach
- Collaborative mindset with the ability to work effectively with business users, technical teams and service providers
Benefits
Comp & perks- Wide range of career and development opportunities
- Opportunity to contribute skills, ideas and experience
- Growth opportunities in an international company