Computer Support Specialist, Weekend

Davis Polk & Wardwell LLP

. Respond to, research, and resolve first- and second-level user support inquiries via telephone, e-mail, or walk-in .

Posted 11/11/2026full-timeNew York City • New York • United StatesJuniorMid-Level💰 $70,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical skills in Microsoft Office O365, Windows 11, and ServiceNow, along with excellent customer service and communication abilities. Capable of managing a varied workload while providing effective support in a professional services environment.

Highest-signal resume keywords

Microsoft Office O365ServiceNowWindows 11Customer ServiceAnalytic Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportInstructional DocumentationProblem ResolutionSoftware RolloutsHardware Upgrades

Soft Skills

Attention to DetailTeamworkPositive AttitudeSelf-StarterCommunication Skills

Tools & Technologies

Adobe AcrobatIntuneCitrixDuo MobileZoom

Industry Keywords

Law Firm SupportProfessional ServicesUser SupportRemote Office SupportTicket Management

Tech Stack

Tools & technologies

CitrixiOSServiceNow

About the role

Key responsibilities & impact

Respond to, research, and resolve first- and second-level user support inquiries via telephone, e-mail, or walk-in
Maintain effective communication and follow-up with assigned floors
Interface with Support, Training, and Information Systems staff
Escalate problems according to established guidelines and procedures
Maintain current knowledge of relevant products and support policies
Attend weekly Computer Support Education Sessions and provide presentations as needed
Attend ongoing training programs
Follow up on tickets escalated to other groups to ensure resolution and user satisfaction
Recommend improved Support methods to increase efficiency and productivity
Participate in software and hardware rollouts/upgrades, including planning, testing, scheduling, pilot testing, user feedback, training, support, and monitoring
Cover extended hours and overtime when needed
Write instructional documentation for the firm’s technology
Provide weekly activity reports to the Manager, Computer Support

Requirements

What you’ll need

Strong technical skills in Microsoft Office O365 and Outlook O365, Windows 11, ServiceNow, MS Edge, Adobe Acrobat, Intune, iOS devices, ChangePro, DocXTools, Citrix, Duo Mobile, iManage DeskSite Work 10, Zoom, Lenovo laptops, Dell desktops and laptops, and printers
Remote office location support experience a plus
Willingness to cover extended hours and overtime on holidays, or after regular business hours when coverage is needed
Strong analytic skills, outstanding customer service skills, and attention to detail
Disciplined self-starter who is resourceful, reliable, and trustworthy
Ability to manage a varied workload and meet deadlines
Ability to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude
Excellent written and verbal communication skills
2-3 years of support experience in a large law firm or professional services environment

Benefits

Comp & perks

Comprehensive benefits package
Competitive salary