Bilingual Insurance Counselor I

. Conduct patient insurance education within established company compliance parameters .

Posted 9/25/2026full-timeLos Angeles • California • United StatesMid-LevelSenior💰 $25 - $29 per hourWebsite

Key responsibilities & impact

Conduct patient insurance education within established company compliance parameters
Identify and communicate opportunities to improve patients’ insurance status and reduce financial risk
Help patients find or secure insurance coverage and financial assistance programs
Provide customer service across multiple DaVita Dialysis facilities
Complete insurance assessments and evaluations to document patient education sessions
Liaise between patients, facility teammates, billing office, and corporate office to resolve insurance issues
Build and maintain relationships with field partners, including Home Program Departments, Facility Administrators, Social Workers, and Administrative Assistants
Work with the supervisor/manager to meet objectives, deadlines, and reporting requirements
Provide monthly reporting and analysis on patient education and advocacy metrics
Participate in monthly operations reviews for the assigned patient portfolio
Identify process-improvement opportunities and review ideas with leadership
Attend team meetings, phone conferences, and trainings
Assist with onboarding and training new teammates or perform other assigned duties
Travel to DaVita clinics in central and East LA and surrounding areas for patient education and support
Work from home on days without clinic travel

What you’ll need

Full vaccination against COVID-19 or a medical/religious exemption is required
High School Diploma or equivalent is required
Basic computer skills
High speed internet (minimum of 40 GB)
Private workspace
Secure transportation to DaVita facilities
Minimum of two (2) years' experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) strongly preferred
Minimum of two (2) years’ experience in a healthcare organization working with clinical staff and patients preferred
Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
Bilingual/Spanish Speaking required
Travel and in-person patient support required up to 3–4 times per week
Must reside in Los Angeles
Ability to squat, walk, and stand for more than 15 minutes
Comfortable with the sight of blood
Valid driver’s license within the state of application with an acceptable driving record

Comp & perks

Medical, dental, and vision coverage
401(k) match
Paid time off
PTO cash out
Family resources
EAP counseling sessions
Headspace® access
Backup child and elder care
Maternity/paternity leave
Professional development programs
On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning