Care Coordinator

DaVita Kidney Care

. Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments .

Posted 9/18/2026full-timeHouston • Texas • United StatesJuniorMid-Level💰 $18 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal and written communication skills while coordinating patient care and managing referrals. Proficient in Microsoft Office and experienced in maintaining confidential documentation and navigating insurance payers.

Highest-signal resume keywords

Patient Care CoordinationVerbal Communication SkillsMicrosoft Office ProficiencyElectronic Medical Records ExperienceConfidential Information Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care ManagementReferral CoordinationNon-Clinical ScreeningDocumentation MaintenancePatient Enrollment Assistance

Soft Skills

Service Excellence CommitmentDiscretion and Sound JudgmentAutonomous Work AbilityTeam Collaboration

Tools & Technologies

Microsoft ExcelMicrosoft OutlookElectronic Medical Records

Certifications & Qualifications

CNA ExperienceMA Experience

Industry Keywords

Patient SatisfactionConfidentialityInsurance NavigationClinical Medical Office Experience

About the role

Key responsibilities & impact

Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
Assist the clinical team with moving patients through the continuum of care by completing directed tasks
Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
Communicate directly with patients in a timely and professional manner
Maintain accurate, complete, and confidential documentation
Demonstrate exceptional two-way oral and written communication
Act in alignment with DaVita’s mission and values to deliver high-quality patient care
Commute to DaVita clinics 2–4 times per week and work the remaining time from home
Work a full-time Monday–Friday schedule with a daily start time between 7:00–8:00 AM

Requirements

What you’ll need

High school diploma or GED required
2+ years of experience in a professional office environment
Ability to handle confidential information with discretion and sound judgment
Strong verbal communication skills
Proficiency in Microsoft Office, Excel, and Outlook
Prior experience with Electronic Medical Records preferred
Commitment to service excellence and patient satisfaction
Ability to work autonomously while collaborating effectively with the team
Home workspace must provide a quiet, private environment with reliable high-speed internet
Reliable transportation required
Flexibility as needed to meet patient and clinic needs
1–3 years clinical medical office experience preferred
CNA or MA experience is a plus
Experience coordinating care (referrals, care management, etc.) preferred
Familiarity navigating insurance payers preferred
Experience in direct patient care or support preferred

Benefits

Comp & perks

Mileage reimbursed
Full IT setup provided
Flexible hybrid schedule
Professional growth opportunities
Performance-based rewards based on stellar individual and team contributions
Comprehensive benefits package: medical, dental, vision, 401(k) match, paid time off, PTO cash out
Family resources
EAP counseling sessions
Access to Headspace®
Backup child and elder care
Maternity/paternity leave
Professional development programs
On-demand virtual leadership and development courses through StarLearning