Engagement Specialist

DaVita Kidney Care

. Facilitate CHE completion in nephrology offices, clinics, or via telehealth .

Posted 10/22/2026full-timeBrooklyn • New York • United StatesJuniorMid-Level💰 $19 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and organizational skills to facilitate patient engagement and scheduling in nephrology settings. Proficient in managing telehealth appointments and maintaining accurate documentation while collaborating effectively with healthcare teams.

Highest-signal resume keywords

Patient EngagementTelehealth SchedulingCustomer Service ExperienceHealthcare Setting ExperienceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookDocumentation ManagementTelephonic OutreachAppointment SchedulingPatient Care CoordinationTime ManagementMotivational Techniques

Soft Skills

Active ListeningOrganizational SkillsCollaborationInfluencing SkillsFollow-Through

Certifications & Qualifications

High School DiplomaGEDAssociate’s DegreeBachelor’s Degree

Industry Keywords

NephrologyPatient-Facing RoleHealthcareTelehealthOutreach Efforts

About the role

Key responsibilities & impact

Facilitate CHE completion in nephrology offices, clinics, or via telehealth
Coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling
Schedule telehealth CHEs for patients unable to attend in-person
Welcome new patients to the program and collect new concerns from existing patients
Escalate concerns to RN or Nurse Practitioner as appropriate
Maintain accurate documentation and communicate patient updates to the care team
Build trust, influence patient participation, and overcome barriers to engagement
Organize outreach efforts by urgency and importance to maximize patient impact
Commute to DaVita partner practice locations 2–4 times per week and work the remainder from home

Requirements

What you’ll need

High School Diploma or GED required
Associate’s or Bachelor’s Degree preferred
2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferred
Prior experience in a healthcare setting preferred
Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Strong verbal and written communication skills
Active listening and motivational techniques
Highly organized, with excellent time management and follow-through skills
Ability to work autonomously and collaboratively with care team members
Reliable transportation required
Home workspace must include a quiet, private space with high-speed internet

Benefits

Comp & perks

Mileage is reimbursed
Flexible hybrid schedule
Opportunities for professional growth
Comprehensive medical, dental, and vision benefits
401(k) match
Paid time off
PTO cash out
Family resources
EAP counseling sessions
Headspace® access
Backup child and elder care
Maternity/paternity leave
Professional development programs
On-demand virtual leadership and development courses through StarLearning
Competitive total rewards package
Healthcare coverage