Engagement Specialist, Advanced

DaVita Kidney Care

. Facilitate CHE completion in nephrology offices or clinics as needed .

Posted 10/28/2026full-timeTexas • United StatesJuniorMid-Level💰 $23 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in patient engagement, scheduling, and coordination within nephrology settings, while effectively leading teams and mentoring new hires. Proficient in telephonic outreach and managing patient concerns in a healthcare environment.

Highest-signal resume keywords

Patient Outreach ExperienceTeam LeadershipTelehealth SchedulingCustomer Service SkillsHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MS WordMS ExcelMS PowerPointMS OutlookTelephonic OutreachSchedulingProcess ImprovementPatient CoordinationMentoringHigh-Volume Outreach

Soft Skills

CommunicationProblem-SolvingCoachingCollaborationEmpathy

Industry Keywords

NephrologyCKDESKDPatient CareHealthcare Setting

About the role

Key responsibilities & impact

Facilitate CHE completion in nephrology offices or clinics as needed
Coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling
Schedule at-home telehealth CHEs for patients outside DaVita facilities or unable to see at a facility
Welcome new patients to the program and collect new concerns from existing patients
Escalate patient concerns to the RN or Nurse Practitioner as appropriate
Mentor and train new hires
Lead special projects such as process improvement
Cover for teammates on PTO and provide additional coaching
Act as a subject matter expert to teammates
Proactively reengage high-risk patients to support RN reachability

Requirements

What you’ll need

2–4 years of experience
High school diploma required
Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook
At least 2 years of professional work experience
Prior experience working in a customer service or patient-facing role
Prior experience leading teams as a supervisor or special project lead
Prior experience in telephonic/high-volume outreach environments preferred
Prior experience in a healthcare setting preferred
If focused on CKD patients, ability to drive to nephrology offices 1–2 days per week
If focused on ESKD, ability to drive to dialysis clinics 3 days per week
Ability to travel to clinics up to 2 hours away
Overnight travel less than once per quarter, at local leader’s discretion
Ability to work nights/weekends 0–10% of the time as needed and agreed upon with the leader

Benefits

Comp & perks

Medical, dental, and vision coverage
401(k) match
Paid time off
PTO cash out
Family resources
EAP counseling sessions
Headspace® access
Backup child and elder care
Maternity/paternity leave
Professional development programs
On-demand virtual leadership and development courses through StarLearning