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Engagement Specialist
DaVita Kidney Care. Facilitate CHE completion in nephrology offices, clinics, or via telehealth .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills to facilitate patient engagement and coordinate care effectively. Proficient in managing telehealth scheduling and maintaining accurate documentation in a healthcare setting.
Highest-signal resume keywords
Patient EngagementTelehealth SchedulingHealthcare ExperienceCommunication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookDocumentation ManagementPatient SchedulingTelephonic Outreach
Soft Skills
Active ListeningMotivational TechniquesTime ManagementCollaborationAutonomy
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
NephrologyPatient CareHealthcare SettingCustomer ServiceOutreach Efforts
About the role
Key responsibilities & impact- Facilitate CHE completion in nephrology offices, clinics, or via telehealth
- Coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
- Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling
- Schedule telehealth CHEs for patients unable to attend in person
- Welcome new patients to the program and collect new concerns from existing patients
- Escalate concerns to an RN or Nurse Practitioner as appropriate
- Maintain accurate documentation and communicate patient updates to the care team
- Build trust, influence patient participation, and overcome barriers to engagement
- Organize outreach efforts by urgency and importance to maximize patient impact
Requirements
What you’ll need- High School Diploma or GED required
- Associate’s or Bachelor’s Degree preferred
- 2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferred
- Prior experience in a healthcare setting preferred
- Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Strong verbal and written communication skills
- Active listening and motivational techniques
- Highly organized, with excellent time management and follow-through skills
- Ability to work autonomously and collaboratively with care team members
- Reliable transportation required
- Home workspace with a quiet, private space and high-speed internet
Benefits
Comp & perks- Mileage is reimbursed
- Medical, dental, and vision coverage
- 401(k) match
- Paid time off
- PTO cash out
- Family resources
- EAP counseling sessions
- Headspace® access
- Backup child and elder care
- Maternity/paternity leave
- Professional development programs
- On-demand virtual leadership and development courses through DaVita’s StarLearning platform
- Flexible hybrid schedule
- Opportunities for professional growth