Engagement Specialist

DaVita Kidney Care

. Facilitate CHE completion in nephrology offices, clinics, or via telehealth .

Posted 11/4/2026full-timeTacoma • Washington • United StatesJuniorMid-Level💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills to facilitate patient engagement and coordinate care effectively. Proficient in managing telehealth scheduling and maintaining accurate documentation in a healthcare setting.

Highest-signal resume keywords

Patient EngagementTelehealth SchedulingHealthcare ExperienceCommunication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookDocumentation ManagementTelephonic OutreachPatient SchedulingTime ManagementMotivational Techniques

Soft Skills

Verbal CommunicationWritten CommunicationActive ListeningCollaborationAutonomy

Certifications & Qualifications

High School DiplomaGEDAssociate’s DegreeBachelor’s Degree

Industry Keywords

NephrologyPatient CareHealthcare SettingOutreach EffortsCare Team Coordination

About the role

Key responsibilities & impact

Facilitate CHE completion in nephrology offices, clinics, or via telehealth
Coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling
Schedule telehealth CHEs for patients unable to attend in-person
Welcome new patients to the program and collect new concerns from existing patients
Escalate patient concerns to RN or Nurse Practitioner as appropriate
Maintain accurate documentation and communicate patient updates to the care team
Build trust, influence patient participation, and overcome barriers to engagement
Organize outreach efforts by urgency and importance to maximize patient impact

Requirements

What you’ll need

High School Diploma or GED required
Associate’s or Bachelor’s Degree preferred
2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferred
Prior experience in a healthcare setting preferred
Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Strong verbal and written communication skills, active listening, and motivational techniques
Highly organized, with excellent time management and follow-through skills
Ability to work autonomously and collaboratively with care team members
Reliable transportation required
Home workspace must include a quiet, private space with high-speed internet

Benefits

Comp & perks

Mileage is reimbursed
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Family resources
EAP counseling sessions
Access to Headspace®
Backup child and elder care
Maternity/paternity leave
Professional development programs
On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning
Flexible hybrid schedule with opportunities for professional growth