Engagement Specialist, Experienced

DaVita Kidney Care

. Facilitate CHE completion in nephrology offices or clinics as needed .

Posted 10/28/2026full-timeDenver • Colorado • United StatesJuniorMid-Level💰 $20 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong patient engagement and communication skills while coordinating care in nephrology settings. Proficient in scheduling and managing telehealth appointments, with a focus on high-risk patient outreach and support.

Highest-signal resume keywords

Patient Outreach ExperienceTelehealth SchedulingCustomer Service SkillsHealthcare ExperienceMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Telehealth CoordinationPatient SchedulingHigh-Volume OutreachData CollectionPatient Engagement

Soft Skills

Communication SkillsProblem-SolvingTeam CollaborationEmpathyAdaptability

Tools & Technologies

MS WordMS ExcelMS PowerPointMS Outlook

Industry Keywords

NephrologyCKDESKDPatient CareHealthcare Setting

About the role

Key responsibilities & impact

Facilitate CHE completion in nephrology offices or clinics as needed
Coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling
Schedule at-home telehealth CHEs for patients outside DaVita facilities or unable to see at a facility
Welcome new patients to the program and collect new concerns from existing patients
Escalate patient concerns to the RN or Nurse Practitioner as appropriate
Support new-hire onboarding and participate in special projects
Proactively reengage high-risk patients to support RN reachability

Requirements

What you’ll need

2–4 years of experience
High school diploma required
At least 2 years of professional work experience
Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook
Prior experience working in a customer service or patient-facing role
Prior experience in telephonic/high-volume outreach environments preferred
Prior experience in a healthcare setting preferred
If focused on CKD patients, ability to drive to nephrology offices 1–2 days per week
If focused on ESKD, ability to drive to dialysis clinics 3 days per week
Ability to drive to clinics up to 2 hours away
Availability for nights/weekends 0–10% of the time as needed and agreed upon with the leader

Benefits

Comp & perks

Medical, dental, and vision coverage
401(k) match
Paid time off
PTO cash out
Family resources
EAP counseling sessions
Headspace® access
Backup child and elder care
Maternity/paternity leave
Professional development programs
On-demand virtual leadership and development courses through StarLearning
Overnight travel less than 1x per quarter for training or team meetings