Engagement Specialist, Experienced

DaVita Kidney Care

. Facilitate CHE completion in nephrology offices or clinics as needed .

Posted 10/27/2026full-timeNeptune • New Jersey • United StatesJuniorMid-Level💰 $20 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong patient engagement and communication skills while coordinating care in nephrology settings. Proficient in scheduling and managing telehealth appointments, with a focus on supporting high-risk patients and collaborating with healthcare professionals.

Highest-signal resume keywords

Patient Outreach ExperienceTelehealth SchedulingCustomer Service SkillsHealthcare ExperienceMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingTelehealth CoordinationHigh-Volume OutreachData CollectionPatient Concerns Escalation

Soft Skills

Communication SkillsInterpersonal SkillsProblem-Solving Skills

Tools & Technologies

MS WordMS ExcelMS PowerPointMS Outlook

Industry Keywords

NephrologyPatient CareHealthcare SettingNurse Practitioner CoordinationOnboarding Support

About the role

Key responsibilities & impact

Facilitate CHE completion in nephrology offices or clinics as needed
Coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling
Schedule at-home telehealth CHEs for patients outside DaVita facilities or unable to attend a facility
Welcome new patients to the program and collect concerns from existing patients
Escalate patient concerns to the RN or Nurse Practitioner as appropriate
Support new hire onboarding and participate in special projects
Proactively reengage high-risk patients to support RN reachability

Requirements

What you’ll need

2–4 years of experience
At least 2 years of professional work experience
High school diploma required
Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook
Prior experience working in a customer service or patient-facing role
Prior experience in telephonic/high-volume outreach environments preferred
Prior experience in a healthcare setting preferred
Ability to drive to nephrology offices or dialysis clinics as required
Ability to work nights/weekends 0–10% of the time as needed and agreed upon
Ability to travel overnight less than once per quarter as directed by the local leader

Benefits

Comp & perks

Medical, dental, and vision coverage
401(k) match
Paid time off
PTO cash out
Family resources
EAP counseling sessions
Headspace® access
Backup child and elder care
Maternity/paternity leave
Professional development programs
On-demand virtual leadership and development courses through StarLearning
Overnight travel for training or team meetings (<1x per quarter)