Engagement Specialist

DaVita Kidney Care

. Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth .

Posted 9/23/2026full-timeCarmichael • California • United StatesJuniorMid-Level💰 $25 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong patient engagement and communication skills while coordinating care and scheduling for nephrology patients. Proficient in managing documentation and utilizing Microsoft Office tools to support patient outreach and care team collaboration.

Highest-signal resume keywords

Patient Care CoordinationTelehealth SchedulingCustomer Service ExperienceMicrosoft Office ProficiencyHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient DocumentationTelephonic OutreachNon-Clinical ScreeningsReferral CoordinationScheduling

Soft Skills

Strong Verbal CommunicationActive ListeningOrganizational SkillsTime ManagementMotivational Engagement

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

NephrologyPatient EngagementTelehealthHealthcareContinuum of Care

About the role

Key responsibilities & impact

Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth
Coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
Perform outbound calls for CHE scheduling, reminders, and rescheduling
Schedule telehealth CHEs for patients unable to attend in person
Welcome new patients and collect concerns from existing patients; escalate as appropriate
Maintain accurate documentation and communicate patient updates to the care team
Build trust, influence patient participation, and overcome engagement barriers
Organize outreach efforts by urgency and importance
Coordinate patient care by ensuring access to eligible resources and assisting with referrals and provider appointments
Perform outbound and inbound calls with patients, providers, and Village resources
Complete non-clinical screenings and pathways under Manager guidance
Assist the clinical team with moving patients through the continuum of care
Identify eligible resources and help members enroll in programs
Communicate directly with patients in a timely and professional manner
Maintain accurate, complete, and confidential documentation
Act in alignment with DaVita’s mission and values to deliver high-quality patient care
Commute to designated DaVita clinics 2–3 days per workweek and work the remaining days from home

Requirements

What you’ll need

High School Diploma or GED required
Associate’s or Bachelor’s Degree preferred
2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred
Prior healthcare experience preferred
Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Strong verbal and written communication skills
Active listening and motivational engagement techniques
Highly organized, with excellent time management and follow-through
Ability to work both autonomously and collaboratively with care team members
Quiet, private home workspace with reliable high-speed internet

Benefits

Comp & perks

Referral bonus: $500 for Care Coordinator and Engagement Specialist referrals hired before 12/30/2026
Medical, dental, and vision coverage
401(k) match
Paid time off
PTO cash out
Family resources
EAP counseling sessions
Headspace® access
Backup child and elder care
Maternity/paternity leave
Professional growth programs
On-demand virtual leadership and development courses through StarLearning
Flexible hybrid schedule
Opportunities for professional growth