Insurance Counselor I

DaVita Kidney Care

. Provide education and guidance to DaVita patients about health insurance and insurance options .

Posted 11/2/2026full-timeHarlingen • Texas • United StatesJuniorMid-Level💰 $19 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient education regarding health insurance options and financial assistance programs, while effectively liaising between patients and healthcare teams. Proficient in reporting and analysis of patient advocacy metrics, with a strong focus on compliance and process improvement.

Highest-signal resume keywords

Bilingual English/SpanishExperience With Medicare, Medicaid, And Commercial Insurance PlansProficiency In MS Word, Excel, PowerPoint, And OutlookCustomer Service SkillsHealthcare Organization Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Insurance EducationInsurance AssessmentsFinancial Risk ReductionProcess ImprovementBasic Computer SkillsIntermediate Computer SkillsReporting And AnalysisInsurance Coverage AssistanceCompliance AdherenceHealthcare Experience

Soft Skills

Relationship BuildingTeam CollaborationCommunication SkillsCustomer AdvocacyTraining And Onboarding

Tools & Technologies

MS WordMS ExcelMS PowerPointMS OutlookHigh-Speed Internet

Certifications & Qualifications

Valid Driver's LicenseCOVID-19 Vaccination Or Exemption

Industry Keywords

HealthcarePatient AdvocacyInsurance OptionsFinancial Assistance ProgramsDaVita DialysisMedicareMedicaidClinical Staff InteractionPatient SupportCompliance Parameters

About the role

Key responsibilities & impact

Provide education and guidance to DaVita patients about health insurance and insurance options
Help patients make informed employment and insurance decisions
Conduct patient insurance education within company compliance parameters
Identify opportunities to improve patients’ insurance status and reduce financial risk
Help patients find and secure insurance coverage and financial assistance programs
Provide customer service across multiple DaVita Dialysis facilities
Complete insurance assessments and evaluations
Liaise between patients, facility teammates, billing office, and corporate office
Build and maintain relationships with field partners
Work with the supervisor/manager to meet objectives, deadlines, and reporting requirements
Provide monthly reporting and analysis on patient education and advocacy metrics
Participate in monthly operations reviews
Identify process improvement opportunities
Attend team meetings, phone conferences, and trainings
Assist with onboarding and training new teammates as needed
Travel to DaVita clinics in McAllen, Edinburg, Harlingen, Brownsville, Laredo, surrounding areas, and Corpus Christi

Requirements

What you’ll need

Bilingual English/Spanish is required
Travel and in-person patient support required up to 3–4 times per week
Possible overnight stays in Corpus Christi
Must reside in Harlingen, McAllen, Brownsville, or surrounding area
Must be able to squat, walk, and stand for more than 15 minutes
Must be comfortable with the sight of blood
Valid driver’s license in the state of application with an acceptable driving record
Full vaccination against COVID-19 or a medical/religious exemption required
High School Diploma or equivalent required
Basic computer skills
High-speed internet, minimum 40 GB
Private workspace
Secure transportation to DaVita facilities
Minimum two years’ experience working with Medicare, Medicaid, and commercial insurance plans and benefits strongly preferred
Minimum two years’ experience in a healthcare organization working with clinical staff and patients preferred
Intermediate computer skills
Proficiency in MS Word, Excel, PowerPoint, and Outlook required
PowerPoint proficiency preferred

Benefits

Comp & perks

Medical, dental, and vision coverage
401(k) match
Paid time off
PTO cash out
Family resources
EAP counseling sessions
Headspace® access
Backup child and elder care
Maternity/paternity leave
Professional development programs
On-demand virtual leadership and development courses through StarLearning
Competitive total rewards package