Insurance Counselor I

DaVita Kidney Care

. Provide education and guidance to DaVita patients about health insurance and the implications of different insurance options .

Posted 11/4/2026full-timeDaytona Beach • Florida • United StatesMid-LevelSenior💰 $19 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient insurance education, including Medicare and Medicaid, while providing exceptional customer service and support. Capable of conducting assessments, improving patient insurance status, and collaborating effectively with clinical staff and field partners.

Highest-signal resume keywords

Medicare And Medicaid Insurance ExperiencePatient Insurance EducationCustomer Service SkillsBilingual/Spanish SpeakingIntermediate Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance AssessmentsFinancial Assistance ProgramsCompliance ParametersPatient Advocacy MetricsDocumentation Skills

Soft Skills

Relationship BuildingCommunication SkillsTeam CollaborationProblem-Solving Skills

Tools & Technologies

MS WordMS ExcelMS PowerPointMS Outlook

Certifications & Qualifications

High School Diploma Or EquivalentValid Driver’s License

Industry Keywords

Healthcare OrganizationInsurance CoveragePPOHMOPOSEPOIndemnity

About the role

Key responsibilities & impact

Provide education and guidance to DaVita patients about health insurance and the implications of different insurance options
Help patients make informed employment and insurance decisions while managing their healthcare needs
Conduct patient insurance education within established compliance parameters
Identify and communicate opportunities to improve patients’ insurance status and reduce financial risk
Help patients find or secure insurance coverage and financial assistance programs
Provide customer service across multiple DaVita Dialysis facilities
Complete insurance assessments/evaluations and document patient education sessions
Liaise between patients, facility teammates, billing office, and corporate office to resolve insurance issues
Build relationships with field partners to ensure seamless patient support
Work with supervisor/manager on objectives, deadlines, and reporting requirements
Provide monthly reporting and analysis on patient education and advocacy metrics
Participate in monthly operations reviews
Identify process improvement opportunities
Attend team meetings, phone conferences, and trainings
Assist with onboarding and training new teammates as needed
Travel to DaVita clinics in Daytona/Jacksonville or West Palm Beach and surrounding areas; provide in-person patient support up to 3–4 times per week and work from home on other days

Requirements

What you’ll need

Full vaccination against COVID-19 or a medical/religious exemption is required
High School Diploma or equivalent is required
Basic computer skills
High speed internet (minimum of 40 GB)
Private workspace
Secure transportation to DaVita facilities
Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
Valid driver’s license within the state of application with an acceptable driving record
Ability to squat, walk, and stand for more than 15 minutes
Must be okay with the sight of blood
Minimum of two (2) years' experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) strongly preferred
Minimum of two (2) years’ experience in a healthcare organization working with clinical staff and patients preferred
Bilingual/Spanish speaking strongly preferred
Must reside in West Palm Beach or Daytona/Jacksonville

Benefits

Comp & perks

Medical, dental, and vision coverage
401(k) match
Paid time off
PTO cash out
Family resources
EAP counseling sessions
Headspace® access
Backup child and elder care
Maternity/paternity leave
Professional development programs
On-demand virtual leadership and development courses through DaVita’s StarLearning platform